Placeholder Summerset Sizzler 32 Inch 4 Burner Built-In Gas Grill — BBQ Kitchen Pros
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Expertise You Can Trust: Family-Operated with 20 Years of Experience
Expertise You Can Trust: Family-Operated with 20 Years of Experience
Summerset Sizzler 32 Inch 4 Burner Built-In Gas Grill

Summerset Sizzler 32 Inch 4 Burner Built-In Gas Grill - SIZ32

$1,815.00
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    Summerset Sizzler 32 Inch 4 Burner Built-In Gas Grill 

    Key Features

      • 48,000 BTUs & 4 High-Performance Stainless Steel Tube Burners: Sear to perfection or slow-cook with evenly distributed heat.
      • Large 702.8 Sq. In. BBQ Grilling Surface: Spacious enough to handle up to 28 burgers simultaneously. The party won’t stop with this much grill real estate.
      • Designed with Durable Stainless Steel Construction: Offers enduring resistance against the elements and ensures your grill stands up to the heat, literally.
      • Double-Walled Grill Hood: Maintain your grill’s temperature with finesse, while preventing any unsightly heat discoloration.
      • 15,000 BTU Ceramic Rear Burner: Slow roast to your heart's content or feast on the most succulent rotisserie chicken made right in your backyard.
      • Heavy-Duty Grill Grates: Robust 8mm grill grates guarantee an even cook and a long-lasting grilling companion.
      • Even Heat Briquette System: Attain a uniform heat distribution, dodge those pesky flare-ups, and savor the enhanced flavors, courtesy of the briquettes below.
      • Flame Thrower Ignition: Grillers, start your engines! A dependable ignition system that is both safe and reliable.
      • Flash Tube Ignition Backup Ignition: Always have a plan B. Light up safely and confidently, every single time.
      • Built-In Large 3-inch Analog Thermometer: Keep an eagle eye on your grill’s temp with this sleek, built-in thermometer.

    Perfect the Art of Grilling with Summerset Sizzler

    The Summerset Sizzler 32" 4 Burner Gas Built-In Grill is designed to meet all your grilling needs with its fully functional design. Whether you're a slow-cooking savant or a high-heat hero, the 48,000 BTUs with 4 High-Performance Stainless Steel Tube Burners provide consistent and even heat distribution. Each burner is packed with 12,000 BTUs for high-powered high-heat grilling and provides even heat distribution across your entire grilling surface. No more uneven cooking or burning your favorite BBQ recipes. Cooking with perfection every time. This grill packs a punch in high heat grilling reaching a temperature perfect for searing a steak or adjust your grill with precision and grill low and slow for your juicy BBQ masterpieces. This grill is designed to do it all with its high-performance burner design. 

    304 Stainless Steel: The Titan of Toughness in Grilling

    The Designed with Durable Stainless Steel Construction ensures that your grill withstands the unpredictable outdoor elements, from scorching sun to heavy rain. Built tough, its resilience guarantees optimal grilling even in challenging weather. With this grill, outdoor cooking thrives, come rain or shine. Equipped with a Double-Walled Grill Hood, maintaining precise temperatures is a breeze. This grill was designed to last and hold in heat effortlessly with its stainless steel double-walled design. No more discoloration from high heat grilling and also maintain the perfect and precise temperature in any weather condition with the durable double-lined grilling hood. The Built-In 3-inch analog Thermometer provides an accurate reading, ensuring your food is always grilled to perfection. 

    Maximized & Masterful: A Grilling Surface that Speaks Volumes

    Boasting a formidable 702.8 sq. in. total cooking surface, you're equipped to feed the masses. Cook up to 28 burgers at once or multiple dishes for ultimate grilling versatility. Your grill area has a spacious 552 square inches of main grilling space. Cook an entire rack of ribs, your favorite veggies, or burners for any army. Above your main grilling area stretches' a large warming rack at 163 square inches. Toast your buns and melt your cheese for your burgers at the same time. From top to bottom, your grilling surface is built perfectly. The Heavy-Duty Grill Grates don’t just give your meat those enviable grill marks but also promise longevity. These 8mm Stainless Steel Grill Grates cook evenly with maximum surface area or have the perfect sear marks on your steak. These grill grates are up for the challenge and are undefeated!

    Even-Heat, Max Flavor: Ceramic Briquettes Ensure Consistent Grilling and Smoky Delights

    The Even-Heat Ceramic Briquette System consists of uniquely designed ceramic briquettes that sit below the grill grates, ensuring consistent heat distribution across the entire grilling surface. These briquettes catch drippings from your food, minimizing flare-ups, and as they heat up, they release aromatic smoke back onto the food, amplifying its flavor. This system not only guarantees an evenly cooked dish but also adds an authentic smoky touch to every bite.

    Safety and Performance Entwined

    Grilling is no child’s play, and with the Summerset Sizzler, safety meets performance. The grill features a Flame Thrower Ignition System, ensuring a quick, safe, and reliable start. Simply turn on the propane or gas, twist the burner knob to "start", and push the built-in ignition for instant flames. BBQ evenings have never been easier! In the rare event that plan A falls through, the Flash Tube Ignition Backup is your trustworthy plan B. Conveniently located in front of your grill grate simply light a BBQ lighter and turn the gas on for a safe reliable backup plan to let your grilling masterpiece commence!

    Versatility at its Finest: From Slow Roasting to Perfect Rotisserie, Every Time

    Deliciousness in Every Detail But it's not just about power. The 15,000 BTU Ceramic Rear Burner brings versatility to your cooking, allowing you to slow roast your favorite dishes or whip up a mouth-watering rotisserie chicken. The 15,000 BTU ceramic Rear Burner uses ceramic tiles that distribute heat evenly and intensify the flame, achieving a higher temperature quickly. This design is perfect for slow-roasting, ensuring your poultry or rotisserie dishes are cooked uniformly, sealing in juices and flavors. The result? Mouth-watering, restaurant-quality meals right in your backyard. Gone are the days of guessing the grill temperature or using external gadgets.

    Bring the brilliance of the Summerset Sizzler to your backyard and elevate every BBQ session into a gourmet feast.

    Lifetime Warranty

    Summerset gas grills offer a lifetime warranty against manufacturing and workmanship defects for construction, cooking grates, burners, burner covers, valves, heat zone separators, ceramic briquette systems, and temperature gauges. Electrical components and all other parts are covered for three (3) years. Labor is not included. To validate the warranty, submit the registration form online within 30 days of purchase.

    Manufacturers Information

    Click here for the Owner Manual

    Click here for the Line Drawings

    Click here for Warranty Information

    Click here for Cut-Out Dimensions

    Click here for About Summerset

    Summerset Learning Center

         

    Summerset Best Grilling Recipes

           

    Order your grill today and enjoy free shipping!

    Made In USNo

    Summerset Sizzler 32" 4 Burner Built-In Gas Grill w/ Rear Infrared Burner 
    Models 

    • SIZ32-NG

    • SIZ32-LP
    Material 443 Stainless Steel 
    Fuel Type Natural Gas or Propane
    Weight 119 Lbs
    Configuration Built In
    Collection Sizzler Series
    Primary Color Stainless Steel
    Dimensions
    • Width: 32.5"
    • Depth: 25"
    • Height: 20"
    Cut Out Dimensions
    • Cut Out Width: 30 5/8"
    • Cut Out Depth: 21 1/4"
    • Cut Out Height: 8 1/2"
    Main Burner Material 304 Stainless Steel
    Number of Burner 4 Burners
    Total Grilling BTUs 48,000 BTUs
    Total BTUs Per Burner 12,000 BTUs
    Cooking Grate Type 8mm Round Cooking Grates
    Total Grilling Area  740 Sq In
    Main Grilling Area 577 Sq In
    Secondary Grilling Area 163 Sq In
    Grilling Grid Dimensions 30 1/4" X 18 1/3"
    Burger Count 28
    Rotisserie Kit Optional
    Infrared Backburner BTUs 15,000 BTUs
    Primary Ignition Type Flame Thrower Ignition 
    Flash Tubes (Secondary Ignition) Included
    Ceramic Briquettes Included
    Heat Zone Separators No
    Spring Assisted Hood No
    Thermometer Analog
    Grilling Lights None

    This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

    Shipping & Delivery Details

    Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

    Estimated Delivery Time

    Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

    Freight Shipment Specifics

    The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

    For Scheduled Delivery

    Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

    For Non-Scheduled Deliveries

    Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

    Dispatch Timeframe

    Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

    Change of Address

    Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

    Cancellations

    You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

    Parcels Damaged in Transit

    If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

    If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

    BBQ Kitchen Pros Return Policy

    At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

    30 Day Returns

    We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

    Return Shipping

    We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

    To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

    Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

    Damaged Items

    If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

    Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

    Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

    We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

    A. 30 Day Return Policy

    We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

    B. Easy Return Process

    To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    Items that are not eligible for return include the following:

    Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

    C. Damaged & Wrong Products & Issues

    Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
    To return your product, you should contact our mail.
    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    D. Exchanges

    We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

    E. No Re-stocking Fees

    For our products, there is no Restocking Fee.

    F. Refunds

    We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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    Summerset Sizzler 32 Inch 4 Burner Built-In Gas Grill 

    Key Features

      • 48,000 BTUs & 4 High-Performance Stainless Steel Tube Burners: Sear to perfection or slow-cook with evenly distributed heat.
      • Large 702.8 Sq. In. BBQ Grilling Surface: Spacious enough to handle up to 28 burgers simultaneously. The party won’t stop with this much grill real estate.
      • Designed with Durable Stainless Steel Construction: Offers enduring resistance against the elements and ensures your grill stands up to the heat, literally.
      • Double-Walled Grill Hood: Maintain your grill’s temperature with finesse, while preventing any unsightly heat discoloration.
      • 15,000 BTU Ceramic Rear Burner: Slow roast to your heart's content or feast on the most succulent rotisserie chicken made right in your backyard.
      • Heavy-Duty Grill Grates: Robust 8mm grill grates guarantee an even cook and a long-lasting grilling companion.
      • Even Heat Briquette System: Attain a uniform heat distribution, dodge those pesky flare-ups, and savor the enhanced flavors, courtesy of the briquettes below.
      • Flame Thrower Ignition: Grillers, start your engines! A dependable ignition system that is both safe and reliable.
      • Flash Tube Ignition Backup Ignition: Always have a plan B. Light up safely and confidently, every single time.
      • Built-In Large 3-inch Analog Thermometer: Keep an eagle eye on your grill’s temp with this sleek, built-in thermometer.

    Perfect the Art of Grilling with Summerset Sizzler

    The Summerset Sizzler 32" 4 Burner Gas Built-In Grill is designed to meet all your grilling needs with its fully functional design. Whether you're a slow-cooking savant or a high-heat hero, the 48,000 BTUs with 4 High-Performance Stainless Steel Tube Burners provide consistent and even heat distribution. Each burner is packed with 12,000 BTUs for high-powered high-heat grilling and provides even heat distribution across your entire grilling surface. No more uneven cooking or burning your favorite BBQ recipes. Cooking with perfection every time. This grill packs a punch in high heat grilling reaching a temperature perfect for searing a steak or adjust your grill with precision and grill low and slow for your juicy BBQ masterpieces. This grill is designed to do it all with its high-performance burner design. 

    304 Stainless Steel: The Titan of Toughness in Grilling

    The Designed with Durable Stainless Steel Construction ensures that your grill withstands the unpredictable outdoor elements, from scorching sun to heavy rain. Built tough, its resilience guarantees optimal grilling even in challenging weather. With this grill, outdoor cooking thrives, come rain or shine. Equipped with a Double-Walled Grill Hood, maintaining precise temperatures is a breeze. This grill was designed to last and hold in heat effortlessly with its stainless steel double-walled design. No more discoloration from high heat grilling and also maintain the perfect and precise temperature in any weather condition with the durable double-lined grilling hood. The Built-In 3-inch analog Thermometer provides an accurate reading, ensuring your food is always grilled to perfection. 

    Maximized & Masterful: A Grilling Surface that Speaks Volumes

    Boasting a formidable 702.8 sq. in. total cooking surface, you're equipped to feed the masses. Cook up to 28 burgers at once or multiple dishes for ultimate grilling versatility. Your grill area has a spacious 552 square inches of main grilling space. Cook an entire rack of ribs, your favorite veggies, or burners for any army. Above your main grilling area stretches' a large warming rack at 163 square inches. Toast your buns and melt your cheese for your burgers at the same time. From top to bottom, your grilling surface is built perfectly. The Heavy-Duty Grill Grates don’t just give your meat those enviable grill marks but also promise longevity. These 8mm Stainless Steel Grill Grates cook evenly with maximum surface area or have the perfect sear marks on your steak. These grill grates are up for the challenge and are undefeated!

    Even-Heat, Max Flavor: Ceramic Briquettes Ensure Consistent Grilling and Smoky Delights

    The Even-Heat Ceramic Briquette System consists of uniquely designed ceramic briquettes that sit below the grill grates, ensuring consistent heat distribution across the entire grilling surface. These briquettes catch drippings from your food, minimizing flare-ups, and as they heat up, they release aromatic smoke back onto the food, amplifying its flavor. This system not only guarantees an evenly cooked dish but also adds an authentic smoky touch to every bite.

    Safety and Performance Entwined

    Grilling is no child’s play, and with the Summerset Sizzler, safety meets performance. The grill features a Flame Thrower Ignition System, ensuring a quick, safe, and reliable start. Simply turn on the propane or gas, twist the burner knob to "start", and push the built-in ignition for instant flames. BBQ evenings have never been easier! In the rare event that plan A falls through, the Flash Tube Ignition Backup is your trustworthy plan B. Conveniently located in front of your grill grate simply light a BBQ lighter and turn the gas on for a safe reliable backup plan to let your grilling masterpiece commence!

    Versatility at its Finest: From Slow Roasting to Perfect Rotisserie, Every Time

    Deliciousness in Every Detail But it's not just about power. The 15,000 BTU Ceramic Rear Burner brings versatility to your cooking, allowing you to slow roast your favorite dishes or whip up a mouth-watering rotisserie chicken. The 15,000 BTU ceramic Rear Burner uses ceramic tiles that distribute heat evenly and intensify the flame, achieving a higher temperature quickly. This design is perfect for slow-roasting, ensuring your poultry or rotisserie dishes are cooked uniformly, sealing in juices and flavors. The result? Mouth-watering, restaurant-quality meals right in your backyard. Gone are the days of guessing the grill temperature or using external gadgets.

    Bring the brilliance of the Summerset Sizzler to your backyard and elevate every BBQ session into a gourmet feast.

    Lifetime Warranty

    Summerset gas grills offer a lifetime warranty against manufacturing and workmanship defects for construction, cooking grates, burners, burner covers, valves, heat zone separators, ceramic briquette systems, and temperature gauges. Electrical components and all other parts are covered for three (3) years. Labor is not included. To validate the warranty, submit the registration form online within 30 days of purchase.

    Manufacturers Information

    Click here for the Owner Manual

    Click here for the Line Drawings

    Click here for Warranty Information

    Click here for Cut-Out Dimensions

    Click here for About Summerset

    Summerset Learning Center

         

    Summerset Best Grilling Recipes

           

    Order your grill today and enjoy free shipping!

    Made In USNo

    Summerset Sizzler 32" 4 Burner Built-In Gas Grill w/ Rear Infrared Burner 
    Models 

    • SIZ32-NG

    • SIZ32-LP
    Material 443 Stainless Steel 
    Fuel Type Natural Gas or Propane
    Weight 119 Lbs
    Configuration Built In
    Collection Sizzler Series
    Primary Color Stainless Steel
    Dimensions
    • Width: 32.5"
    • Depth: 25"
    • Height: 20"
    Cut Out Dimensions
    • Cut Out Width: 30 5/8"
    • Cut Out Depth: 21 1/4"
    • Cut Out Height: 8 1/2"
    Main Burner Material 304 Stainless Steel
    Number of Burner 4 Burners
    Total Grilling BTUs 48,000 BTUs
    Total BTUs Per Burner 12,000 BTUs
    Cooking Grate Type 8mm Round Cooking Grates
    Total Grilling Area  740 Sq In
    Main Grilling Area 577 Sq In
    Secondary Grilling Area 163 Sq In
    Grilling Grid Dimensions 30 1/4" X 18 1/3"
    Burger Count 28
    Rotisserie Kit Optional
    Infrared Backburner BTUs 15,000 BTUs
    Primary Ignition Type Flame Thrower Ignition 
    Flash Tubes (Secondary Ignition) Included
    Ceramic Briquettes Included
    Heat Zone Separators No
    Spring Assisted Hood No
    Thermometer Analog
    Grilling Lights None

    This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

    Shipping & Delivery Details

    Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

    Estimated Delivery Time

    Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

    Freight Shipment Specifics

    The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

    For Scheduled Delivery

    Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

    For Non-Scheduled Deliveries

    Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

    Dispatch Timeframe

    Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

    Change of Address

    Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

    Cancellations

    You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

    Parcels Damaged in Transit

    If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

    If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

    BBQ Kitchen Pros Return Policy

    At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

    30 Day Returns

    We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

    Return Shipping

    We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

    To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

    Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

    Damaged Items

    If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

    Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

    Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

    We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

    A. 30 Day Return Policy

    We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

    B. Easy Return Process

    To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    Items that are not eligible for return include the following:

    Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

    C. Damaged & Wrong Products & Issues

    Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
    To return your product, you should contact our mail.
    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    D. Exchanges

    We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

    E. No Re-stocking Fees

    For our products, there is no Restocking Fee.

    F. Refunds

    We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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