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Expertise You Can Trust: Family-Operated with 20 Years of Experience
Expertise You Can Trust: Family-Operated with 20 Years of Experience
RCS Premier 32 Inch 4 Burner Built In Gas Grill With Rotisserie Burner

RCS Premier 32 Inch 4 Burner Built In Gas Grill With Rotisserie Burner - RJC32A

by Renaissance Cooking Systems
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$1,759.00
$1,499.00
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Get an RCS Fridge (REFR1A) for just $99 ($469 value) with ANY RCS or American Renaissance Grill purchase!

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RCS Premier Series 32 Inch Built-In Gas Grill - RJC32

Key Features

  • 48,000 BTUs across 4 burners giving you high heat grilling, a wide grilling temperature range, and even heat across your entire grill.
  • 710 square inches of grilling space for up to 18 burgers at once or multiple BBQ favorites for family get-togethers.
  • 12,000 BTU infrared rotisserie burner for instant grilling versatility for roasting, slow cooking, and more.
  • Premium 430 Stainless steel construction for ultimate durability against anything Mother Nature has in store or high heat grilling
  • Double-lined grill hood keeping your grilling temperature consistent in any weather conditions and prevent discoloration from high heat grilling. 
  • Solid stainless steel non-stick round cooking grates for searing steaks or grilling your delicate BBQ favorites like fish. 
  • Easy clean briquette flavor grids for burner protection, enhanced vaporized dripping flavors, and even heat distribution. 
  • Electronic Sure-Strike ignition for a safe, reliable, and hassle-free start every time.
  • Flash tube backup ignition to make sure you're grilling safely no matter what.
  • Oversized easy turn control gas knobs allowing you to dial in your grilling heat to precise temperatures with ergonomic comfort.
  • Full-length slide-out grease drip tray gives you a safe and clean grilling, preventing any unwanted grease flare-ups. 

RCS 32-Inch Premier Built-In Grill | Popular Size, Unmatched Quality

Introducing the perfect spacious sized grill for your outdoor kitchen. The 32-inch built-in gas grill is the most popular size in the industry, giving you ample space to entertain or grill multiple dishes at once. Measuring 32.50"(W) X 25 1/4"(D) this perfectly sized grill leaves you plenty of outdoor kitchen space for a large grilling capacity, while also leaving room for serving food, drinks, prepping, and convenient space saving entertainment. Made from 430 Premium stainless steel, this RCS grill is designed to withstand any weather, any season, and provide ultimate durability for years to come. The grill hood follows in extreme durability with a dual-lined stainless steel grill hood. Keep your grilling heat in and cold weather while consistent grilling temperatures are provided by this insulated stainless steel grill hood design. In addition, this double-walled design withstands extreme heat temperature, preventing discoloration while keeping your stainless steel finish on your grill hood pristine.

12,000 BTU Infrared Rotisserie Backburner For Grilling Versatility 

The 32-inch gas grill packs a punch in grilling power, delivering a total of 48,000 BTUs across four (4) stainless steel tubular burners. Whether you need to sear steaks or grill your brisket low and slow, this grill's wide temperature range capability has you covered.  Each burner features multiple fuel ports ensuring your grilling heat is distributed across your entire grilling surface, removing hot and cold spots and ensuring your BBQ masterpieces cook evenly. These high-performance burners are easily controlled with precision featuring ergonomic over-sized gas control knobs. Adjust your burner flames with precision and comfort. The back of your grill features instant grilling versatility with an infrared backburner for rotisserie cooking. This easy-to-light backburner will make you forget about that store that bought rotisserie chicken that has been sitting for hours. This 12,000 BTU infrared rotisserie burner delivers powerful and consistent heat, perfect for evenly cooking large cuts of meat like whole chicken or roast. Its high temperature range ensures a crispy exterior while keeping the inside juicy and flavorful for the perfect addition to your RCS Premier Series Grill.

RCS Premier Series 4 Burner Grill with Vaporizing Magic with Ceramic Briquettes 

Above your high-performance burner sits a grilling tradition with easy clean ceramic briquette trays. The RCS 32-inch built-in gas grill model features four (4) separate ceramic briquette trays giving you burner protection from grease dripping or falling food, keeping your burner clean and pristine. the secret behind the ceramic disks is vaporizing technology that can't be replicated by stainless steel flame tamers. With your grease dripping drop down on your hot ceramic briquettes, these drippings are vaporized, creating flavorful steam that returns to your BBQ favorites above for an explosion of great tasting BBQ flavor. In addition, your ceramic disks retain the heat from the gas burners below, giving you ultimate heat distribution across your grilling surface. Each ceramic briquette tray can easily be cleaned by simply flipping the dirty side over facing the burners, allowing your burners to do the work with extreme heat. 

RCS Premier 32 Inch Built-In Gas Grill | 710 Sq Inches of Grilling Excellence

RCS Grills continues is the American grilling tradition of excellence, featuring solid stainless steel cooking grates. These rounded cooking grates are perfect for searing your favorite ribeye steak or handling delicate veggies or grilled fish with their non-stick properties, giving you grilling versatility. Your grilling surface measures 30 1/4"(W) X 18"(D) and has a total cooking area of 710 square inches. Easily fit up to 24 burgers at once or grill multiple dishes for friends and family at your BBQ cookout. Above the main grilling area is a stainless steel warming rack. This removable warming rack is perfect for toasting buns, melting cheese on your burgers, or keeping your chicken moist and tender while you finish your other BBQ dishes. Your warm rack can be removed at expanded height in your grilling area, allowing you to fit those larger dishes. 

Sure Strike Ignition for Instant, Reliable Heat

RCS Grills understands grilling safety and performance featuring a Sure-Strike ignition system. The Sure Strike ignition system gives you a quick and reliable way to ignite your grill, using an electronic mechanism that generates a spark with a simple button push or knob turn, ensuring your grill fires up promptly every time. Additionally, the Premier Series by RCS features a flash tube secondary ignition system. This is a reliable back-up that provides a direct flame for lighting the burners right from the front of your grill by dropping a match right into the flash tube to make sure your grill lights are running quickly and you stay safe. To top off safety, RCS Premier Grills gives you a full-width slide-out drip tray. Located below your gas control panel, this full-length pull-out drawer makes maintaining a breeze and cleaning grease easy. Keep your cooking clean and prevent unwanted grease flare-ups.

Manufacturer Information

Click here for the Owner Manual

Click here for the Line Drawing

Click here for Cut-Out Dimensions

Click here for Warranty Information

Please note that RCS 32" Premier Built-In Gas Grill RJC32A must be installed in a non-combustible cabinet for outdoor kitchen applications.

Warranty

RCS Premier Gas Grills comes with a 15-year warranty covering any manufacturing or workmanship defects from the original purchase date, excluding labor. For full warranty details, please refer to the manufacturer's manual.

RCS Learning Center

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RCS Premier 32 Inch 4 Burner Built In Gas Grill
Models  RJC32
Material 430 Stainless Steel 
Fuel Type Natural Gas or Propane
Configuration Built In
Collection Premier Series
Primary Color Stainless Steel
Dimensions
  • Width: 32.75"
  • Depth: 25.25"
  • Height: 20"
Cut Out Dimensions
  • Cut Out Width: 30 5/8"
  • Cut Out Depth: 20 3/4"
  • Cut Out Height: 8 1/4"
Burner Material 304 Stainless Steel
Number of Burners 4
Burner Type Stainless Steel Tubular Burners
Total Grilling BTUs 60,000
Cooking Grate Material Solid Stainless Steel
Cooking Grate Type Rounded solid Stainless Steel Cooking Grates
Total Grilling Area  710 Sq In
Main Grilling Area 540 Sq In
Warming Rack Area 170 Sq In
Grilling Grid Dimensions 30" X 18"
Burger Count 24
Rotisserie Burner Included
Rotisserie Burner Total BTUs 12,000 BTUs
Rotisserie Kit Available
Pull-Out Grease Drip Tray Included
Ceramic Briquettes Trays Included
Number Ceramic Briquettes Trays 4
Ignition Type Sure Strike Ignition System
Flash Tubes Yes
Hose Included No
Spring Assisted Hood No
Thermometer Analog
Grilling Lights None
Made In US Yes
Warranty 15 Years



This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

Shipping & Delivery Details

Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our mail.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

E. No Re-stocking Fees

For our products, there is no Restocking Fee.

F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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RCS Premier Series 32 Inch Built-In Gas Grill - RJC32

Key Features

  • 48,000 BTUs across 4 burners giving you high heat grilling, a wide grilling temperature range, and even heat across your entire grill.
  • 710 square inches of grilling space for up to 18 burgers at once or multiple BBQ favorites for family get-togethers.
  • 12,000 BTU infrared rotisserie burner for instant grilling versatility for roasting, slow cooking, and more.
  • Premium 430 Stainless steel construction for ultimate durability against anything Mother Nature has in store or high heat grilling
  • Double-lined grill hood keeping your grilling temperature consistent in any weather conditions and prevent discoloration from high heat grilling. 
  • Solid stainless steel non-stick round cooking grates for searing steaks or grilling your delicate BBQ favorites like fish. 
  • Easy clean briquette flavor grids for burner protection, enhanced vaporized dripping flavors, and even heat distribution. 
  • Electronic Sure-Strike ignition for a safe, reliable, and hassle-free start every time.
  • Flash tube backup ignition to make sure you're grilling safely no matter what.
  • Oversized easy turn control gas knobs allowing you to dial in your grilling heat to precise temperatures with ergonomic comfort.
  • Full-length slide-out grease drip tray gives you a safe and clean grilling, preventing any unwanted grease flare-ups. 

RCS 32-Inch Premier Built-In Grill | Popular Size, Unmatched Quality

Introducing the perfect spacious sized grill for your outdoor kitchen. The 32-inch built-in gas grill is the most popular size in the industry, giving you ample space to entertain or grill multiple dishes at once. Measuring 32.50"(W) X 25 1/4"(D) this perfectly sized grill leaves you plenty of outdoor kitchen space for a large grilling capacity, while also leaving room for serving food, drinks, prepping, and convenient space saving entertainment. Made from 430 Premium stainless steel, this RCS grill is designed to withstand any weather, any season, and provide ultimate durability for years to come. The grill hood follows in extreme durability with a dual-lined stainless steel grill hood. Keep your grilling heat in and cold weather while consistent grilling temperatures are provided by this insulated stainless steel grill hood design. In addition, this double-walled design withstands extreme heat temperature, preventing discoloration while keeping your stainless steel finish on your grill hood pristine.

12,000 BTU Infrared Rotisserie Backburner For Grilling Versatility 

The 32-inch gas grill packs a punch in grilling power, delivering a total of 48,000 BTUs across four (4) stainless steel tubular burners. Whether you need to sear steaks or grill your brisket low and slow, this grill's wide temperature range capability has you covered.  Each burner features multiple fuel ports ensuring your grilling heat is distributed across your entire grilling surface, removing hot and cold spots and ensuring your BBQ masterpieces cook evenly. These high-performance burners are easily controlled with precision featuring ergonomic over-sized gas control knobs. Adjust your burner flames with precision and comfort. The back of your grill features instant grilling versatility with an infrared backburner for rotisserie cooking. This easy-to-light backburner will make you forget about that store that bought rotisserie chicken that has been sitting for hours. This 12,000 BTU infrared rotisserie burner delivers powerful and consistent heat, perfect for evenly cooking large cuts of meat like whole chicken or roast. Its high temperature range ensures a crispy exterior while keeping the inside juicy and flavorful for the perfect addition to your RCS Premier Series Grill.

RCS Premier Series 4 Burner Grill with Vaporizing Magic with Ceramic Briquettes 

Above your high-performance burner sits a grilling tradition with easy clean ceramic briquette trays. The RCS 32-inch built-in gas grill model features four (4) separate ceramic briquette trays giving you burner protection from grease dripping or falling food, keeping your burner clean and pristine. the secret behind the ceramic disks is vaporizing technology that can't be replicated by stainless steel flame tamers. With your grease dripping drop down on your hot ceramic briquettes, these drippings are vaporized, creating flavorful steam that returns to your BBQ favorites above for an explosion of great tasting BBQ flavor. In addition, your ceramic disks retain the heat from the gas burners below, giving you ultimate heat distribution across your grilling surface. Each ceramic briquette tray can easily be cleaned by simply flipping the dirty side over facing the burners, allowing your burners to do the work with extreme heat. 

RCS Premier 32 Inch Built-In Gas Grill | 710 Sq Inches of Grilling Excellence

RCS Grills continues is the American grilling tradition of excellence, featuring solid stainless steel cooking grates. These rounded cooking grates are perfect for searing your favorite ribeye steak or handling delicate veggies or grilled fish with their non-stick properties, giving you grilling versatility. Your grilling surface measures 30 1/4"(W) X 18"(D) and has a total cooking area of 710 square inches. Easily fit up to 24 burgers at once or grill multiple dishes for friends and family at your BBQ cookout. Above the main grilling area is a stainless steel warming rack. This removable warming rack is perfect for toasting buns, melting cheese on your burgers, or keeping your chicken moist and tender while you finish your other BBQ dishes. Your warm rack can be removed at expanded height in your grilling area, allowing you to fit those larger dishes. 

Sure Strike Ignition for Instant, Reliable Heat

RCS Grills understands grilling safety and performance featuring a Sure-Strike ignition system. The Sure Strike ignition system gives you a quick and reliable way to ignite your grill, using an electronic mechanism that generates a spark with a simple button push or knob turn, ensuring your grill fires up promptly every time. Additionally, the Premier Series by RCS features a flash tube secondary ignition system. This is a reliable back-up that provides a direct flame for lighting the burners right from the front of your grill by dropping a match right into the flash tube to make sure your grill lights are running quickly and you stay safe. To top off safety, RCS Premier Grills gives you a full-width slide-out drip tray. Located below your gas control panel, this full-length pull-out drawer makes maintaining a breeze and cleaning grease easy. Keep your cooking clean and prevent unwanted grease flare-ups.

Manufacturer Information

Click here for the Owner Manual

Click here for the Line Drawing

Click here for Cut-Out Dimensions

Click here for Warranty Information

Please note that RCS 32" Premier Built-In Gas Grill RJC32A must be installed in a non-combustible cabinet for outdoor kitchen applications.

Warranty

RCS Premier Gas Grills comes with a 15-year warranty covering any manufacturing or workmanship defects from the original purchase date, excluding labor. For full warranty details, please refer to the manufacturer's manual.

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RCS Premier 32 Inch 4 Burner Built In Gas Grill
Models  RJC32
Material 430 Stainless Steel 
Fuel Type Natural Gas or Propane
Configuration Built In
Collection Premier Series
Primary Color Stainless Steel
Dimensions
  • Width: 32.75"
  • Depth: 25.25"
  • Height: 20"
Cut Out Dimensions
  • Cut Out Width: 30 5/8"
  • Cut Out Depth: 20 3/4"
  • Cut Out Height: 8 1/4"
Burner Material 304 Stainless Steel
Number of Burners 4
Burner Type Stainless Steel Tubular Burners
Total Grilling BTUs 60,000
Cooking Grate Material Solid Stainless Steel
Cooking Grate Type Rounded solid Stainless Steel Cooking Grates
Total Grilling Area  710 Sq In
Main Grilling Area 540 Sq In
Warming Rack Area 170 Sq In
Grilling Grid Dimensions 30" X 18"
Burger Count 24
Rotisserie Burner Included
Rotisserie Burner Total BTUs 12,000 BTUs
Rotisserie Kit Available
Pull-Out Grease Drip Tray Included
Ceramic Briquettes Trays Included
Number Ceramic Briquettes Trays 4
Ignition Type Sure Strike Ignition System
Flash Tubes Yes
Hose Included No
Spring Assisted Hood No
Thermometer Analog
Grilling Lights None
Made In US Yes
Warranty 15 Years



This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

Shipping & Delivery Details

Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our mail.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

E. No Re-stocking Fees

For our products, there is no Restocking Fee.

F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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