Placeholder Perlick 24" Outdoor Glass Door Dual Zone Refrigerator/Wine Reserve — BBQ Kitchen Pros
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Expertise You Can Trust: Family-Operated with 20 Years of Experience
Expertise You Can Trust: Family-Operated with 20 Years of Experience
Perlick 24-Inch Signature Series Glass Door Outdoor Dual Zone Refrigerator/Wine Reserve | Left Hinge

Perlick 24-Inch Signature Series Glass Door Outdoor Dual Zone Refrigerator/Wine Reserve - HP24CO-4-3

by Perlick
$6,210.00
+ Free Shipping
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Family Operated with 20 Years Experience!

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Perlick 24-Inch Signature Series Glass Door Outdoor Dual Zone Refrigerator/Wine Reserve

Key Features

    • Dual-zone technology for independent temperature control, ideal for storing fresh foods, cold beverages, and perfectly stored wine at a precision temperature.
    • Low- E UV-coated glass door, giving your stored wine and perishable light protection, while providing easy viewing of your contents.
    • All stainless steel interiors and exteriors for maximum durability against all four seasons in your outdoor kitchen.
    • 5.0 cu. ft. spacious refrigerator/wine storage space for up to 41 cans and 14 bottles of wine.
    • Full extension shelving with vibration-dampened stainless steel ball bearing glides allows for easy and safe product access without reaching in.
    • Stainless steel shelves in a wine cooler don't absorb odors, ensuring your wine's flavor and aroma remain pure and unaffected.
    • 1000 BTU/hr capacity delivers the industry’s most energy-efficient forced air cooling system, keeping your refrigerator/wine reserve at the perfect temperature.
    • 70% faster cooling speeds than leading competitors for quick and efficient cooling for all four seasons.
    • Eco-friendly R600 refrigerant gives you maximum energy efficiency with zero ozone depletion potential. 
    • Perlick Anti-Condensation System™ prevents moisture build-up on the cabinet, which is ideal for outdoor and marine environments.
    • Front ventilation for perfect under-the-counter installation blowing your heat exhaust away from your cold storage and outdoor kitchen cabinets.
    • Interior white LED lighting gives visibility in your refrigerator at night.
    • Audible door alarm lets you know when your door is left open
    • 6-Year Warranty on parts and labor, an industry best. 

Outdoor Refrigerator/Wine Reserve Dual-Zone Temp Control 

Elevate your outdoor entertaining experience with the Perlick 24-Inch Signature Series Panel Ready Outdoor Dual Zone Refrigerator/Wine Reserve. This versatile appliance combines the convenience of a refrigerator with the sophistication of a wine reserve, all while being designed to seamlessly fit into your outdoor kitchen. Dual-zone technology is the standout feature here, offering independent temperature control for separate storage of fresh foods, cold beverages, and wine at precise temperatures. Control your refrigerator, with a refrigerator temp range of 33°F - 42°F, allowing you to adjust your refrigerator zone to the perfect temperature.  Your wine reserve is compatible with red or white wines, with a temperature range of 45°F- 65°F. Both zones are equipped with digital precision temperature control for precise and accurate temperature settings.  Imagine having the flexibility to store your wine collection alongside your favorite snacks and drinks, each at its optimal temperature. 

Low-E UV Coated Glass Door For Your Outdoor Kitchen Cold Storage 

On the front door of your wine cooler refrigerator is a glass door giving both a sleek look and visibility into your refrigerator/wine reserve. The glass on your front door is Low-E UV coated, giving you ultimate protection from UV rays and ultraviolet light. Keep your food and wine protected while not sparing the precision temperature control from Perlick. Both the interiors and exteriors of this Perlick wine cooler are crafted from stainless steel, ensuring maximum durability for all four seasons while perfectly complementing your stainless appliance ensemble in your outdoor kitchen. The stainless steel finish not only adds to the appliance's longevity but also pairs perfectly with your outdoor kitchen's modern look. Inside, you'll find a 5.0 cu. ft. spacious refrigerator/wine storage space capable of accommodating up to 41 cans and 14 bottles of wine. This generous capacity gives you spacious cold storage to keep your beverages and wine collection well-stocked and ready for any occasion. The appliance features full-extension stainless steel shelving with vibration-dampened stainless steel ball-bearing glides, allowing for easy and safe access to your products without the need to reach deep into your refrigerator/wine cooler cabinet. Organize and entertain with ease using these full-extension wine racks and refrigerator shelves. Wine enthusiasts will appreciate the stainless steel shelves within the wine reserve portion. Unlike traditional wooden shelves, stainless steel doesn't absorb odors, ensuring that your wine's flavor and aroma remain pure and unaffected. Keep your wine fresh and stored safely on your stainless steel wine racks. 

Industry Leading Outdoor Refrigeration Forced Air Cooling System

The forced air cooling system on the Perlick glass door wine refrigerator is where this appliance truly shines. With a 1000 BTU/hr capacity, it delivers the industry's most energy-efficient forced air cooling, keeping your sleek refrigerator and wine reserve at the perfect accurate temperature to meet the needs of your outdoor cold storage. No matter what season it is, you can trust this Perlick glass door refrigerator and wine reserve to maintain the ideal temperature for your beverages, food, and wine. Perlick's advanced forced air cooling system has 70% faster cooling speeds compared to leading competitors. This allows your items to be chilled quickly, ensuring that your food stays fresh, beverages are cold, and your wine is ready to be enjoyed in no time. Say goodbye to long waiting periods. Our commitment to eco-friendliness is evident in the use of Eco-friendly R600 refrigerant, offering maximum energy efficiency with zero ozone depletion potential. This choice not only benefits the environment but also leads to lower energy consumption and reduced operating costs over time.

The Perlick Anti-Condensation System™ is another notable feature, preventing moisture build-up on the cabinet, making it ideal for outdoor and marine environments where humidity can be a concern. With this system, your appliance remains dry and free from moisture-related issues. Front ventilation is a thoughtful addition, ensuring perfect under-the-counter installation while effectively directing heat exhaust away from your cold storage and outdoor kitchen cabinets. This feature guarantees that your appliance operates efficiently and maintains the desired temperatures.

Additional Refrigerator/Wine Reserve Features

The interior of the outdoor refrigerator/wine reserve is equipped with white LED lighting, providing visibility at night. This not only adds to the professional look of your refrigerator/wine reserve at night in your outdoor kitchen but also ensures that you can easily find what you need, day or night. For added convenience, the appliance includes an audible door alarm that alerts you when the door is left open, preventing temperature fluctuations and ensuring the freshness of your stored items. Finally, you can enjoy peace of mind with the appliance's 6-Year Warranty on parts and labor, which is the industry's best. This warranty shows Perlick's commitment to quality and Perlick's confidence in performance and durability. Upgrade your outdoor kitchen with the Perlick 24-Inch Signature Series Glass Door Outdoor Dual Zone Refrigerator/Wine Reserve, and enjoy instant versatility in your outdoor cold storage!

Manufacturers Information

Click here for the User and Care Guide

Click here for the Installation Instructions

Click here for the Spec Sheet

Click here for the Warranty Information

Warranty

PERLICK promises that every new PERLICK refrigerator/wine reserve, including the cabinet and all its parts, will be free from material or workmanship defects. This warranty applies if you use and maintain the refrigerator/wine reserve properly, following PERLICK's guidelines and the Use & Care Guide that comes with each unit. The warranty lasts for six years from when you first install the refrigerator/wine reserve or for seventy-five months after PERLICK ships the unit, whichever comes first. This warranty also covers labor costs.

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Perlick 24-Inch Signature Series Glass Door Outdoor Dual Zone Refrigerator/Wine Reserve 
Model  Signature Series
Exterior Material 304 Stainless Steel 
Interior Material 304 Stainless Steel 
Glass Typel Low-E UV Glass Coated Door
Door Color Stainless Steel w/ Glass Door
Cabinet Color Stainless Steel
Overall Width 23.875"
Overall Depth 24"
Overall Height 34.25"
Weight 203 lbs
Cut Out Width 24 7/8"
Cut Out Height 34 1/2"
Cut Out Depth 24"
Total Capacity  5.0 Cu. Ft.
Refrigerator Capacity  2.5 Cu. Ft.
Wine Reserve Capacity  2.5 Cu. Ft.
Refrigerator Can Capacity  41 Cans
Wine Reserve Bottle Capacity  14 Bottles
Cooling System Compressor
Cooling Type Forced Air
Refrigerant Type R-600
Number of Temperature Zones 2
Control Type Digital Refrigerator Controls
Shelf Material Wire
Number of Wine Racks 2
Number of Refrigerator Shelves 1
Full-Extension Shelves/Wine Racks Included
Ambient Temperature Range 40°F - 105°F
Refrigerator Temperature Range 33°F - 48°F
Wine Reserve Temperature Range 45°F - 65°F
Defrost Type Automatic
Volts 115 Volts
Amps 2 Amps
Sabbath Mode No
Venting Front Vent
Self Closing Door No
Door Lock No
Door Alarm Yes
UL Cerified Yes

This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

Shipping & Delivery Details

Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our mail.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

E. No Re-stocking Fees

For our products, there is no Restocking Fee.

F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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REVIEWS

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Perlick 24-Inch Signature Series Glass Door Outdoor Dual Zone Refrigerator/Wine Reserve

Key Features

    • Dual-zone technology for independent temperature control, ideal for storing fresh foods, cold beverages, and perfectly stored wine at a precision temperature.
    • Low- E UV-coated glass door, giving your stored wine and perishable light protection, while providing easy viewing of your contents.
    • All stainless steel interiors and exteriors for maximum durability against all four seasons in your outdoor kitchen.
    • 5.0 cu. ft. spacious refrigerator/wine storage space for up to 41 cans and 14 bottles of wine.
    • Full extension shelving with vibration-dampened stainless steel ball bearing glides allows for easy and safe product access without reaching in.
    • Stainless steel shelves in a wine cooler don't absorb odors, ensuring your wine's flavor and aroma remain pure and unaffected.
    • 1000 BTU/hr capacity delivers the industry’s most energy-efficient forced air cooling system, keeping your refrigerator/wine reserve at the perfect temperature.
    • 70% faster cooling speeds than leading competitors for quick and efficient cooling for all four seasons.
    • Eco-friendly R600 refrigerant gives you maximum energy efficiency with zero ozone depletion potential. 
    • Perlick Anti-Condensation System™ prevents moisture build-up on the cabinet, which is ideal for outdoor and marine environments.
    • Front ventilation for perfect under-the-counter installation blowing your heat exhaust away from your cold storage and outdoor kitchen cabinets.
    • Interior white LED lighting gives visibility in your refrigerator at night.
    • Audible door alarm lets you know when your door is left open
    • 6-Year Warranty on parts and labor, an industry best. 

Outdoor Refrigerator/Wine Reserve Dual-Zone Temp Control 

Elevate your outdoor entertaining experience with the Perlick 24-Inch Signature Series Panel Ready Outdoor Dual Zone Refrigerator/Wine Reserve. This versatile appliance combines the convenience of a refrigerator with the sophistication of a wine reserve, all while being designed to seamlessly fit into your outdoor kitchen. Dual-zone technology is the standout feature here, offering independent temperature control for separate storage of fresh foods, cold beverages, and wine at precise temperatures. Control your refrigerator, with a refrigerator temp range of 33°F - 42°F, allowing you to adjust your refrigerator zone to the perfect temperature.  Your wine reserve is compatible with red or white wines, with a temperature range of 45°F- 65°F. Both zones are equipped with digital precision temperature control for precise and accurate temperature settings.  Imagine having the flexibility to store your wine collection alongside your favorite snacks and drinks, each at its optimal temperature. 

Low-E UV Coated Glass Door For Your Outdoor Kitchen Cold Storage 

On the front door of your wine cooler refrigerator is a glass door giving both a sleek look and visibility into your refrigerator/wine reserve. The glass on your front door is Low-E UV coated, giving you ultimate protection from UV rays and ultraviolet light. Keep your food and wine protected while not sparing the precision temperature control from Perlick. Both the interiors and exteriors of this Perlick wine cooler are crafted from stainless steel, ensuring maximum durability for all four seasons while perfectly complementing your stainless appliance ensemble in your outdoor kitchen. The stainless steel finish not only adds to the appliance's longevity but also pairs perfectly with your outdoor kitchen's modern look. Inside, you'll find a 5.0 cu. ft. spacious refrigerator/wine storage space capable of accommodating up to 41 cans and 14 bottles of wine. This generous capacity gives you spacious cold storage to keep your beverages and wine collection well-stocked and ready for any occasion. The appliance features full-extension stainless steel shelving with vibration-dampened stainless steel ball-bearing glides, allowing for easy and safe access to your products without the need to reach deep into your refrigerator/wine cooler cabinet. Organize and entertain with ease using these full-extension wine racks and refrigerator shelves. Wine enthusiasts will appreciate the stainless steel shelves within the wine reserve portion. Unlike traditional wooden shelves, stainless steel doesn't absorb odors, ensuring that your wine's flavor and aroma remain pure and unaffected. Keep your wine fresh and stored safely on your stainless steel wine racks. 

Industry Leading Outdoor Refrigeration Forced Air Cooling System

The forced air cooling system on the Perlick glass door wine refrigerator is where this appliance truly shines. With a 1000 BTU/hr capacity, it delivers the industry's most energy-efficient forced air cooling, keeping your sleek refrigerator and wine reserve at the perfect accurate temperature to meet the needs of your outdoor cold storage. No matter what season it is, you can trust this Perlick glass door refrigerator and wine reserve to maintain the ideal temperature for your beverages, food, and wine. Perlick's advanced forced air cooling system has 70% faster cooling speeds compared to leading competitors. This allows your items to be chilled quickly, ensuring that your food stays fresh, beverages are cold, and your wine is ready to be enjoyed in no time. Say goodbye to long waiting periods. Our commitment to eco-friendliness is evident in the use of Eco-friendly R600 refrigerant, offering maximum energy efficiency with zero ozone depletion potential. This choice not only benefits the environment but also leads to lower energy consumption and reduced operating costs over time.

The Perlick Anti-Condensation System™ is another notable feature, preventing moisture build-up on the cabinet, making it ideal for outdoor and marine environments where humidity can be a concern. With this system, your appliance remains dry and free from moisture-related issues. Front ventilation is a thoughtful addition, ensuring perfect under-the-counter installation while effectively directing heat exhaust away from your cold storage and outdoor kitchen cabinets. This feature guarantees that your appliance operates efficiently and maintains the desired temperatures.

Additional Refrigerator/Wine Reserve Features

The interior of the outdoor refrigerator/wine reserve is equipped with white LED lighting, providing visibility at night. This not only adds to the professional look of your refrigerator/wine reserve at night in your outdoor kitchen but also ensures that you can easily find what you need, day or night. For added convenience, the appliance includes an audible door alarm that alerts you when the door is left open, preventing temperature fluctuations and ensuring the freshness of your stored items. Finally, you can enjoy peace of mind with the appliance's 6-Year Warranty on parts and labor, which is the industry's best. This warranty shows Perlick's commitment to quality and Perlick's confidence in performance and durability. Upgrade your outdoor kitchen with the Perlick 24-Inch Signature Series Glass Door Outdoor Dual Zone Refrigerator/Wine Reserve, and enjoy instant versatility in your outdoor cold storage!

Manufacturers Information

Click here for the User and Care Guide

Click here for the Installation Instructions

Click here for the Spec Sheet

Click here for the Warranty Information

Warranty

PERLICK promises that every new PERLICK refrigerator/wine reserve, including the cabinet and all its parts, will be free from material or workmanship defects. This warranty applies if you use and maintain the refrigerator/wine reserve properly, following PERLICK's guidelines and the Use & Care Guide that comes with each unit. The warranty lasts for six years from when you first install the refrigerator/wine reserve or for seventy-five months after PERLICK ships the unit, whichever comes first. This warranty also covers labor costs.

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Perlick 24-Inch Signature Series Glass Door Outdoor Dual Zone Refrigerator/Wine Reserve 
Model  Signature Series
Exterior Material 304 Stainless Steel 
Interior Material 304 Stainless Steel 
Glass Typel Low-E UV Glass Coated Door
Door Color Stainless Steel w/ Glass Door
Cabinet Color Stainless Steel
Overall Width 23.875"
Overall Depth 24"
Overall Height 34.25"
Weight 203 lbs
Cut Out Width 24 7/8"
Cut Out Height 34 1/2"
Cut Out Depth 24"
Total Capacity  5.0 Cu. Ft.
Refrigerator Capacity  2.5 Cu. Ft.
Wine Reserve Capacity  2.5 Cu. Ft.
Refrigerator Can Capacity  41 Cans
Wine Reserve Bottle Capacity  14 Bottles
Cooling System Compressor
Cooling Type Forced Air
Refrigerant Type R-600
Number of Temperature Zones 2
Control Type Digital Refrigerator Controls
Shelf Material Wire
Number of Wine Racks 2
Number of Refrigerator Shelves 1
Full-Extension Shelves/Wine Racks Included
Ambient Temperature Range 40°F - 105°F
Refrigerator Temperature Range 33°F - 48°F
Wine Reserve Temperature Range 45°F - 65°F
Defrost Type Automatic
Volts 115 Volts
Amps 2 Amps
Sabbath Mode No
Venting Front Vent
Self Closing Door No
Door Lock No
Door Alarm Yes
UL Cerified Yes

This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

Shipping & Delivery Details

Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our mail.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

E. No Re-stocking Fees

For our products, there is no Restocking Fee.

F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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