Placeholder Kokomo Grills 32 Inch Dual Fuel Stainless Steel Pizza Oven — BBQ Kitchen Pros
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Expertise You Can Trust: Family-Operated with 20 Years of Experience
Expertise You Can Trust: Family-Operated with 20 Years of Experience
Kokomo Grills 32 Inch Dual Fuel Stainless Steel Pizza Oven

Kokomo Grills 32 Inch Dual Fuel Stainless Steel Pizza Oven

by Kokomo Grills
$3,995.00
+ Free Shipping
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No Sales Tax (except NY)

Family Operated with 20 Years Experience!

Call For Best Pricing!  (888) 678-3530

Leaves our warehouse in 1-3 business days.

    Kokomo Grills 32 Inch Dual Fuel Gas or Wood Fired Stainless Steel Pizza Oven

    Key Features:

      • 800°F Cooking Capacity: Say goodbye to those soggy, three-star pizzas and hello to crispy, fluffy homemade perfection right in your backyard.
      • Dual Fuel Capabilities: Switch between authentic wood-fired or efficient gas cooking—pizza parties in your backyard have never been this tasty.
      • High-Grade Stainless Steel Construction: Built to withstand the elements and intense heat for a long-lasting homemade crispy pizza. 
      • 906 Square Inch Cooking Space: Room for multiple pizzas or dishes, paired with ceramic pizza stones to ensure an evenly heated and crispy pizza crust every time.
      • Built-in Thermometer: Eliminate the guesswork and cook with precision every single time.
      • Versatile Oven Cart Included: With secure gas storage below, tool hooks and rack on the side, and heavy-duty caster wheels, mobility is a breeze.
      • Easy Cleanup with Ash Clean Out Tray: Effortless post-cooking cleanup ensures the same wood-fired flavor every time.
      • Precision Gas Control: Adjust your gas for the perfect cooking temp, right at the front of your oven.
      • Tall Stainless Steel Flue: Standing over 6ft, ensuring you're not bothered by heat and smoke, equipped with an adjustable damper that allows precise airflow control, ensuring optimal temperatures, consistent cooking results, and fuel efficiency.
      • Electronic Ignition: A reliable, safe start every single time you're in the mood for gas-fired cooking. Turn the gas on and push the electronic start button for a start every time.
      • Stainless Steel Door with Wooden Handle: For consistent cooking temperatures and safety during high-heat cooking with the authentic single wooden handle.
      • Four-Piece Kit: Elevate your pizza game with included tools - stainless steel cleaning brush, pizza peel, cutter, and server
      • Fuel Options: Choose between Natural Gas or LP Gas.

    Why order pizza when you can craft perfection at home?

    Enter the new era of outdoor cooking with the Kokomo Grills 32 Inch Dual Fuel Gas or Wood Fired Stainless Steel Pizza Oven. Ever dreamt of hosting a pizza party with pizzas that rival those from Italy? With the ability to reach 800°F, soggy pizzas are now a thing of the past. Cook professional wood-fired authentic pizzas in 90 seconds with the perfect crispy crust and fluffy dough or use your outdoor oven to cook a variety of dishes with this enormous temperature range. Ultimate oven cooking versatility in the compact design of the Kokomo Grills 32-inch Dual Fuel Stainless Steel Pizza Oven.

    Dual Fuel Versatility (Wood-Fired or Gas)

    Whether you're in the mood for an authentic wood-fired pizza or prefer the consistency and efficiency of gas, the Dual Fuel Capabilities let you have the best of both worlds. don't have time to cook authentic wood-fired pizza, switch to gas, either propane or natural gas, quicker preheating and prepping. The stainless steel pizza oven is more than just looks. Crafted with High-Grade Stainless Steel, this oven promises to stand the test of time and the unpredictabilities of weather and withstand the high heat cooking temperatures while making perfect homemade pizzas.

    906 Square Inch Oven Surface

    Space will never be an issue with a whopping 906 Square Inches of Cooking Space. Be it multiple pizzas, bread, or other dishes, the ceramic pizza stones ensure everything is cooked to crispy perfection. The ceramic surface is designed for maximum heat retention for an even cooking surface across your entire oven. No more half-cooked pizzas or uneven-cooked meats!

    Being in control has never felt better with the Built-in Thermometer right on the front of your pizza oven for easy monitoring ensuring you achieve that golden crust every time. No more guesswork, cook with precision for the perfect pizza or oven recipes. 

    Fully Functional Portable Cart

    The Versatile Oven Cart isn't just there for looks; with secure gas storage located on the bottom of your cart. Comes with a secure tank holder for secure mobility of your gas tank while you move your pizza oven around the backyard. Equipped with heavy-duty caster wheels, mobility becomes child's play with effortless mobility. Move your cart with full control with stainless steel dual cart handles located on both sides of your cart. This fully functional Kokomo Grills Outdoor Oven Cart was designed to keep convenience in your outdoor oven cooking with a side pizza tool rack and 4-piece utensil hooks to hang your pizza oven cooking utensils for serving your delious homemade pizza. Have your pizza peel within arm's reach once your pizza is done.

    Ash Tray & Precision Temperature Control

    Cleanup? It's almost fun with the Easy Ash Clean Out Tray. Clean your oven with ease at the end of your cooks for fresh and clean oven cooking the next time you use your oven. With Precision Gas Control, you're always in command. Your gas control is located right on the front of your outdoor oven pizza cart for easy, safe, and precise control of your cooking temperature when using the gas option for cooking.

    Safety Features

    And if you're concerned about the oven's safety features, the Electronic Ignition has you covered. Turn the gas on and push the electronic ignition for a safe and reliable start every time. No matches to light your gas and turn your oven on. The Kokomo Grills 32-Inch Dual Fuel Stainless Steel Pizza Oven is equipped with more safety features including a 6.5 Ft Tall Stainless Steel Exhaust Flue for effective airflow when cooking your oven masterpieces. Made from durable stainless steel, this flue stands over 6 feet to ensure the excess heat and smoke don't blow into your face while cooking. Your tall exhaust flue comes equipped with a Flue Damper which allows precise airflow control, ensuring optimal temperatures, consistent cooking results, and fuel efficiency. 

    Four-Piece Accessory Kit Included

    Throw in a Four-Piece Accessory Kit, and you're not just cooking; you're crafting an experience. Everything you need for the ultimate pizza session. This kit includes a 30" stainless steel cleaning brass bristle cleaning brush, a 30.5" handle pizza peel measuring 9” x 11" on top for easily grabbing your pizza from the oven, a 4.7” x 2.3” pizza cutter, and a pizza server. Additional 4-piece stainless steel hooks offer a convenient place to hang your utensils. Elevate your outdoor cooking with these feature-packed accessories from Kokomo Grills.

    So, are you ready to elevate your outdoor cooking game? The Kokomo Grills Pizza Oven awaits you. Bon appétit!

      Manufacturer Information

      Click here for Warranty Information

      Click here for the Owner Manual

      Click here for the Spec Sheet

      Warranty Information

      Kokomo Grills offers a Lifetime Limited Warranty on all gas appliances. Labor is not included without the protection plan but includes 1 year of labor with the protection plan. Stainless steel construction benefits from a Lifetime Limited Warranty. No labor is included without the protection plan; however, it includes 1 year of labor. Covered for 1 Year. Labor is not provided without the protection plan, but it offers 1 year of labor with the protection plan. 

      Order now with free shipping on your order!


      Kokomo Grills 32 Inch Dual Fuel Stainless Steel Pizza Oven
      Model  KO-PIZZAOVEN
      Fuel Type Wood, Propane, or Natural Gas
      Exterior Material 304 Stainless Steel 
      Color Stainless Steel Finish
      Overall Width 39"
      Depth 31"
      Height 79"
      Weight 170 lbs
      Cooking Surface Area 906 Sq Inches
      Cooking Surface Dimensions 29" x 31" 
      Burner Type T-Shaped Burner
      Burner Material Stainless Steel
      Gas Fuel Total BTUs 35,000 BTUs
      Max Temperature  800°F
      Ignition Type Electronic Push Button Pulse Ignitor
      Insulation Type Ceramic Fiber Blankets
      Door Material 304 Stainless Steel 
      Door Handle Material Wooden Handle
      Flue Material & Cap 304 Stainless Steel 
      Flue Height  30"
      Gas hose Included Yes
      Additional Information

      Assembly Required (Tools Needed: 1 Screw Driver)
      Warranty

      Limited Lifetime Warranty

      This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

      Shipping & Delivery Details

      Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

      Estimated Delivery Time

      Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

      Freight Shipment Specifics

      The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

      For Scheduled Delivery

      Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

      For Non-Scheduled Deliveries

      Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

      Dispatch Timeframe

      Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

      Change of Address

      Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

      Cancellations

      You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

      Parcels Damaged in Transit

      If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

      If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

      BBQ Kitchen Pros Return Policy

      At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

      30 Day Returns

      We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

      Return Shipping

      We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

      To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

      Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

      Damaged Items

      If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

      Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

      Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

      We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

      A. 30 Day Return Policy

      We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

      B. Easy Return Process

      To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

      Items that are not eligible for return include the following:

      Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

      C. Damaged & Wrong Products & Issues

      Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
      To return your product, you should contact our mail.
      Depending on where you live, the time it may take for your exchanged product to reach you may vary.

      D. Exchanges

      We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

      E. No Re-stocking Fees

      For our products, there is no Restocking Fee.

      F. Refunds

      We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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      Kokomo Grills 32 Inch Dual Fuel Gas or Wood Fired Stainless Steel Pizza Oven

      Key Features:

        • 800°F Cooking Capacity: Say goodbye to those soggy, three-star pizzas and hello to crispy, fluffy homemade perfection right in your backyard.
        • Dual Fuel Capabilities: Switch between authentic wood-fired or efficient gas cooking—pizza parties in your backyard have never been this tasty.
        • High-Grade Stainless Steel Construction: Built to withstand the elements and intense heat for a long-lasting homemade crispy pizza. 
        • 906 Square Inch Cooking Space: Room for multiple pizzas or dishes, paired with ceramic pizza stones to ensure an evenly heated and crispy pizza crust every time.
        • Built-in Thermometer: Eliminate the guesswork and cook with precision every single time.
        • Versatile Oven Cart Included: With secure gas storage below, tool hooks and rack on the side, and heavy-duty caster wheels, mobility is a breeze.
        • Easy Cleanup with Ash Clean Out Tray: Effortless post-cooking cleanup ensures the same wood-fired flavor every time.
        • Precision Gas Control: Adjust your gas for the perfect cooking temp, right at the front of your oven.
        • Tall Stainless Steel Flue: Standing over 6ft, ensuring you're not bothered by heat and smoke, equipped with an adjustable damper that allows precise airflow control, ensuring optimal temperatures, consistent cooking results, and fuel efficiency.
        • Electronic Ignition: A reliable, safe start every single time you're in the mood for gas-fired cooking. Turn the gas on and push the electronic start button for a start every time.
        • Stainless Steel Door with Wooden Handle: For consistent cooking temperatures and safety during high-heat cooking with the authentic single wooden handle.
        • Four-Piece Kit: Elevate your pizza game with included tools - stainless steel cleaning brush, pizza peel, cutter, and server
        • Fuel Options: Choose between Natural Gas or LP Gas.

      Why order pizza when you can craft perfection at home?

      Enter the new era of outdoor cooking with the Kokomo Grills 32 Inch Dual Fuel Gas or Wood Fired Stainless Steel Pizza Oven. Ever dreamt of hosting a pizza party with pizzas that rival those from Italy? With the ability to reach 800°F, soggy pizzas are now a thing of the past. Cook professional wood-fired authentic pizzas in 90 seconds with the perfect crispy crust and fluffy dough or use your outdoor oven to cook a variety of dishes with this enormous temperature range. Ultimate oven cooking versatility in the compact design of the Kokomo Grills 32-inch Dual Fuel Stainless Steel Pizza Oven.

      Dual Fuel Versatility (Wood-Fired or Gas)

      Whether you're in the mood for an authentic wood-fired pizza or prefer the consistency and efficiency of gas, the Dual Fuel Capabilities let you have the best of both worlds. don't have time to cook authentic wood-fired pizza, switch to gas, either propane or natural gas, quicker preheating and prepping. The stainless steel pizza oven is more than just looks. Crafted with High-Grade Stainless Steel, this oven promises to stand the test of time and the unpredictabilities of weather and withstand the high heat cooking temperatures while making perfect homemade pizzas.

      906 Square Inch Oven Surface

      Space will never be an issue with a whopping 906 Square Inches of Cooking Space. Be it multiple pizzas, bread, or other dishes, the ceramic pizza stones ensure everything is cooked to crispy perfection. The ceramic surface is designed for maximum heat retention for an even cooking surface across your entire oven. No more half-cooked pizzas or uneven-cooked meats!

      Being in control has never felt better with the Built-in Thermometer right on the front of your pizza oven for easy monitoring ensuring you achieve that golden crust every time. No more guesswork, cook with precision for the perfect pizza or oven recipes. 

      Fully Functional Portable Cart

      The Versatile Oven Cart isn't just there for looks; with secure gas storage located on the bottom of your cart. Comes with a secure tank holder for secure mobility of your gas tank while you move your pizza oven around the backyard. Equipped with heavy-duty caster wheels, mobility becomes child's play with effortless mobility. Move your cart with full control with stainless steel dual cart handles located on both sides of your cart. This fully functional Kokomo Grills Outdoor Oven Cart was designed to keep convenience in your outdoor oven cooking with a side pizza tool rack and 4-piece utensil hooks to hang your pizza oven cooking utensils for serving your delious homemade pizza. Have your pizza peel within arm's reach once your pizza is done.

      Ash Tray & Precision Temperature Control

      Cleanup? It's almost fun with the Easy Ash Clean Out Tray. Clean your oven with ease at the end of your cooks for fresh and clean oven cooking the next time you use your oven. With Precision Gas Control, you're always in command. Your gas control is located right on the front of your outdoor oven pizza cart for easy, safe, and precise control of your cooking temperature when using the gas option for cooking.

      Safety Features

      And if you're concerned about the oven's safety features, the Electronic Ignition has you covered. Turn the gas on and push the electronic ignition for a safe and reliable start every time. No matches to light your gas and turn your oven on. The Kokomo Grills 32-Inch Dual Fuel Stainless Steel Pizza Oven is equipped with more safety features including a 6.5 Ft Tall Stainless Steel Exhaust Flue for effective airflow when cooking your oven masterpieces. Made from durable stainless steel, this flue stands over 6 feet to ensure the excess heat and smoke don't blow into your face while cooking. Your tall exhaust flue comes equipped with a Flue Damper which allows precise airflow control, ensuring optimal temperatures, consistent cooking results, and fuel efficiency. 

      Four-Piece Accessory Kit Included

      Throw in a Four-Piece Accessory Kit, and you're not just cooking; you're crafting an experience. Everything you need for the ultimate pizza session. This kit includes a 30" stainless steel cleaning brass bristle cleaning brush, a 30.5" handle pizza peel measuring 9” x 11" on top for easily grabbing your pizza from the oven, a 4.7” x 2.3” pizza cutter, and a pizza server. Additional 4-piece stainless steel hooks offer a convenient place to hang your utensils. Elevate your outdoor cooking with these feature-packed accessories from Kokomo Grills.

      So, are you ready to elevate your outdoor cooking game? The Kokomo Grills Pizza Oven awaits you. Bon appétit!

        Manufacturer Information

        Click here for Warranty Information

        Click here for the Owner Manual

        Click here for the Spec Sheet

        Warranty Information

        Kokomo Grills offers a Lifetime Limited Warranty on all gas appliances. Labor is not included without the protection plan but includes 1 year of labor with the protection plan. Stainless steel construction benefits from a Lifetime Limited Warranty. No labor is included without the protection plan; however, it includes 1 year of labor. Covered for 1 Year. Labor is not provided without the protection plan, but it offers 1 year of labor with the protection plan. 

        Order now with free shipping on your order!


        Kokomo Grills 32 Inch Dual Fuel Stainless Steel Pizza Oven
        Model  KO-PIZZAOVEN
        Fuel Type Wood, Propane, or Natural Gas
        Exterior Material 304 Stainless Steel 
        Color Stainless Steel Finish
        Overall Width 39"
        Depth 31"
        Height 79"
        Weight 170 lbs
        Cooking Surface Area 906 Sq Inches
        Cooking Surface Dimensions 29" x 31" 
        Burner Type T-Shaped Burner
        Burner Material Stainless Steel
        Gas Fuel Total BTUs 35,000 BTUs
        Max Temperature  800°F
        Ignition Type Electronic Push Button Pulse Ignitor
        Insulation Type Ceramic Fiber Blankets
        Door Material 304 Stainless Steel 
        Door Handle Material Wooden Handle
        Flue Material & Cap 304 Stainless Steel 
        Flue Height  30"
        Gas hose Included Yes
        Additional Information

        Assembly Required (Tools Needed: 1 Screw Driver)
        Warranty

        Limited Lifetime Warranty

        This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

        Shipping & Delivery Details

        Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

        Estimated Delivery Time

        Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

        Freight Shipment Specifics

        The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

        For Scheduled Delivery

        Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

        For Non-Scheduled Deliveries

        Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

        Dispatch Timeframe

        Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

        Change of Address

        Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

        Cancellations

        You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

        Parcels Damaged in Transit

        If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

        If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

        BBQ Kitchen Pros Return Policy

        At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

        30 Day Returns

        We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

        Return Shipping

        We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

        To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

        Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

        Damaged Items

        If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

        Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

        Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

        We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

        A. 30 Day Return Policy

        We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

        B. Easy Return Process

        To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

        Items that are not eligible for return include the following:

        Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

        C. Damaged & Wrong Products & Issues

        Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
        To return your product, you should contact our mail.
        Depending on where you live, the time it may take for your exchanged product to reach you may vary.

        D. Exchanges

        We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

        E. No Re-stocking Fees

        For our products, there is no Restocking Fee.

        F. Refunds

        We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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