Placeholder Fire Magic E660I Echelon Diamond 30" Grill w/ Digital Control — BBQ Kitchen Pros
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Expertise You Can Trust: Family-Operated with 20 Years of Experience
Expertise You Can Trust: Family-Operated with 20 Years of Experience
Fire Magic E660I Echelon Diamond 30 Inch Built-In Gas Grill with Rotisserie & Digital Control

Fire Magic E660I Echelon Diamond 30 Inch Built-In Gas Grill with Rotisserie & Digital Control

by Fire Magic
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$9,220.00
$8,298.00
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Fire Magic E660I Echelon Diamond 30 Inch Built-In Gas Grill with Rotisserie & Digital Control

Key Features:

    • State-of-the-art black glass control panel touchscreen operation for precise, accurate temperature control and for precision grilling perfection.
    • Smart Technology gives you total grilling control from your smartphone. 
    • 4 zone temp control w/ meat probe for precision grilling perfection. Cook your steak rare, medium, or well done-with precision and accuracy.  
    • 3 "E" burners with 75,000 BTUs power giving you high-powered heat across your entire grill with precision control
    • Cast stainless steel burner construction built from 1/4” thick cast 304 stainless steel giving you unparalleled durability.
    • Quantum recessed infrared backburner & rotisserie kit for instant versatility to your outdoor grilling with 11,000 BTUs of roasting power. 
    • Patented diamond sear cooking grates for even heat distribution across your entire main grilling area.
    • Heavy-duty stainless steel adjustable warming rack gives you additional grilling space for large BBQ masterpieces. 
    • Flavor grids shield burners, ensure even heat distribution, and enhance flavors by vaporizing drippings to infuse BBQ favorites with a rich taste.
    • Hot surface ignition system for hassle-free ignition process utilizing 120V electricity for quick and reliable grill startup.
    • 90° double-walled grill hood enhances heat retention for consistent temperatures and opens fully with spring assistance for efficient heat exhaust.
    • Dual interior halogen lights for grilling perfection any time of the day or night. 
    • 14-inch wide pull-out Grease tray w/ liners for easy and safe removable grease preventing bad flavor and flare-ups.
    • Blue LED control panel lights for a sleek professional look in your outdoor kitchen. 
    • Charcoal basket included for authentic charcoal flavor versatility right on your gas grill. 

      Fire Magic E660I Grill With Advanced Smartphone Technology

      Elevate your outdoor grilling game with the Fire Magic E660I Echelon Diamond 30 Inch Built Gas Grill with Rotisserie. Packed with cutting-edge features and advanced technology, this grill is designed to take your grilling experience to the next level. At the heart of the grill is a state-of-the-art black glass control panel, featuring touchscreen operation that provides precise and accurate temperature control. With this technology, you can achieve grilling perfection by effortlessly adjusting the heat to suit your outdoor grilling needs. Fire Magic includes integrated smart technology that allows you to take total control of your grilling experience right from your smartphone. Have total control of the internal cooking temperatures of your BBQ favorites right from the comfort of your home, while your grill cooks outside. This integrated smartphone technology gives you the ability to monitor and adjust your grill remotely, ensuring that your BBQ creations turn out exactly as you envision. Your state-of-the-art control panel gives you a 4-zone temperature control system equipped with a meat probe, giving you the ability to cook your steaks to perfection, whether you prefer them rare, medium, or well-done. This level of precision ensures that every bite is bursting with flavor and juiciness.

      Fire Magic E660 Grill Featuring 75,000 BTUs of E-Burner Power

      The Fire Magic E660I Echelon Diamond 30 Inch Built Gas Grill comes with a whopping 75,000 BTUs of "E" burner power across 3 burners, this grill delivers high-powered heat across its entire cooking surface. Its unique shaped burner is designed for total main grilling surface coverage, giving you no cold or hot spots on your grill for even and uniform temperature control. Its extreme burner power gives you the ability to sear at high heat for the perfect sear on your ribeye steak or cook low and slow BBQ ribs with precision burner power and control. The cast stainless steel burner construction, built from 1/4-inch thick cast 304 stainless steel, guarantees unparalleled durability, allowing you to enjoy countless grilling sessions without compromise.

      Quantum Infrared Backburner | Heavy-Duty Rotisserie Kit

      The grill's versatility is further enhanced by the Quantum recessed infrared backburner and rotisserie kit, which provides 11,000 BTUs of roasting power. Adjust the heat of your infrared backburner right from your front control pane with ease, allowing you to adjust your rotisserie temperature with precision and accuracy.  Now you can easily achieve that perfect rotisserie-cooked chicken or roast right in your outdoor cooking area. No more store-bought rotisserie that has been sitting for hours, do it right in the comfort of your backyard with professional results. 

      Fire Magic Echelon E660 With Diamond Sear Cooking Grates

      Grilling perfection is achieved with patented diamond sear cooking grates, which ensure even heat distribution across the entire main grilling area. The E660i comes with 660 square inches of main grilling space for up to 24 burgers or multiple dishes at once.  Above your main grilling surface stretches the heavy-gauged stainless steel adjustable warming rack. The adjustable warming rack gives you 240 square inches of additional space, so you can easily toast your burger buns, melt your cheese, or move out of the way with its 2-position adjustable features giving you additional grilling space for your larger BBQ masterpieces. 

      Below, your diamond sear cooking grates sit on your flavor grids that provide multi-functional capabilities to enhance your grilling. These stainless steel-flavor grids shield burners from falling grease, giving them protection and keeping them clean. In addition, the flavor grids vaporize drippings from your BBQ favorites above and the steam goes right back into the food above giving your BBQ favorites an even more flavorful taste. 

      Electrical Hot Surface Ignition | Safe & Reliable Start Every Time

      Starting the grill is a breeze thanks to the hot surface ignition system, which utilizes 120V electricity for a quick and reliable startup. The push-to-start hot surface ignition system uses electricity to heat a surface to a high temperature, igniting the gas with a simple button push. In case of failure by your primary ignition, your Fire Magic grill comes with a secondary Flash Tube ignition system. Simply light a match and drop it into the flash tube, located in the front of your grill grates, for a safe and easy backup ignition system. It's reliable and easy to use, providing a quick and consistent start every time you grill.

      90° Double-Walled Stainless Steel Grill Hood Design

      The grill hood on E660I comes with a 90° double-walled stainless steel grill hood design. This design enhances heat retention for consistent temperatures, giving you easy control of your desired temperature. Furthermore, your grill hood opens fully with spring assistance for efficient heat exhaust. Combined with a Teflon-coated spring assist, open your heavy grill hood as if it were weightless.

      Fire Magic Echelon Diamond Features

      Grilling at any time of the day or night is made easy with dual interior halogen lights, ensuring that you have a clear view of your cooking area. Clean-up is a cinch with a 14-inch wide pull-out grease tray equipped with liners, making grease removal safe and hassle-free while preventing flavor contamination and flare-ups. The grease tray is equipped with ball-bearing drawer glides for easy access to your grill's grease and even easier clean up for safe and clean grilling. For those who crave the authentic taste of charcoal, the grill even includes a charcoal basket, providing you with the versatility to enjoy that classic charcoal flavor right on your gas grill. With the Fire Magic E660I Echelon Diamond 30-Inch Built Gas Grill with Rotisserie & Digital Control Panel, you're equipped with the tools to become the ultimate grill master. Elevate your outdoor cooking and enjoy a world of culinary possibilities with this exceptional grill.

      Warranty Information

      Fire Magic guarantees this product against material or craftsmanship flaws under regular household use for the following durations: The product's stainless steel burners, cooking grids, and housing are covered for the user's lifetime; brass parts, inner coverings, manifold setups, porcelain casings, and backburner setups (ignition parts not included) for fifteen (15) years; flavor enhancers and grill's infrared burners for five (5) years; side burners and other components of the Fire Magic grill (excluding ignition and electronics) for three (3) years; ignition systems (batteries not included), electronic elements (lights and temperature gauges included), and other grill accessories for one (1) year. Up to $120 of labor costs are covered for two (2) years.

      Manufacturer Information

      Click here for the User Manual

      Click here for the Cut-Out Specs

      Click here for a Quick Start Guide


      Fire Magic E660I Echelon Diamond Built Gas Grill with Rotisserie
      Model  E660I
      Exterior Material 304 Stainless Steel 
      Configuration Built-In
      Width 34.375"
      Depth 30.5"
      Height 27"
      Weight 245 lbs
      Cut Out Depth 23 1/2"
      Cut Out Height  11 1/2"
      Cut Out Width 31 1/4"
      Burner Material 304 Cast Stainless Steel
      Number of Burners 3 Burners
      Burner Type E-Shaped Burners
      Total BTUs 75,000 BTUs
      Cooking Grate Material Stainless Steel
      Cooking Grate Type Diamond Sear Cooking Grids
      Grilling Surface Dimensions 30" X 22"
      Main Grilling Area Surface 660 Sq Inches
      Secondary Grilling Area Surface 288 Sq Inches
      Total Grilling Area Surface 948 Sq Inches
      Burger Count 24 Burgers
      Touchscreen Control Panel Included
      Smartphone Technology / WIFI Included
      Infrared Backburner Included
      Infrared Backburner Burner Total BTUs 11,000 BTUs
      Infrared Drop-In Burner Optional
      Rotisserie Kit Included
      Grill Lights Internal / External Lights
      Control Panel Light Type Blue LED Lights
      Interior Grill Light Type Dual Halogen Lights
      Grill Hood Type 90° Opening Grill Hood
      Grill Hood Magic View Window None
      Spring Grill Hood Included
      Charcoal / Smoker Box Included

      This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

      Shipping & Delivery Details

      Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

      Estimated Delivery Time

      Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

      Freight Shipment Specifics

      The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

      For Scheduled Delivery

      Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

      For Non-Scheduled Deliveries

      Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

      Dispatch Timeframe

      Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

      Change of Address

      Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

      Cancellations

      You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

      Parcels Damaged in Transit

      If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

      If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

      BBQ Kitchen Pros Return Policy

      At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

      30 Day Returns

      We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

      Return Shipping

      We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

      To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

      Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

      Damaged Items

      If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

      Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

      Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

      We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

      A. 30 Day Return Policy

      We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

      B. Easy Return Process

      To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

      Items that are not eligible for return include the following:

      Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

      C. Damaged & Wrong Products & Issues

      Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
      To return your product, you should contact our mail.
      Depending on where you live, the time it may take for your exchanged product to reach you may vary.

      D. Exchanges

      We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

      E. No Re-stocking Fees

      For our products, there is no Restocking Fee.

      F. Refunds

      We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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      Uncle approved
      Bought it for my uncle. He absolutely loves it!
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      Fire Magic E660I Echelon Diamond 30 Inch Built-In Gas Grill with Rotisserie & Digital Control

      Key Features:

        • State-of-the-art black glass control panel touchscreen operation for precise, accurate temperature control and for precision grilling perfection.
        • Smart Technology gives you total grilling control from your smartphone. 
        • 4 zone temp control w/ meat probe for precision grilling perfection. Cook your steak rare, medium, or well done-with precision and accuracy.  
        • 3 "E" burners with 75,000 BTUs power giving you high-powered heat across your entire grill with precision control
        • Cast stainless steel burner construction built from 1/4” thick cast 304 stainless steel giving you unparalleled durability.
        • Quantum recessed infrared backburner & rotisserie kit for instant versatility to your outdoor grilling with 11,000 BTUs of roasting power. 
        • Patented diamond sear cooking grates for even heat distribution across your entire main grilling area.
        • Heavy-duty stainless steel adjustable warming rack gives you additional grilling space for large BBQ masterpieces. 
        • Flavor grids shield burners, ensure even heat distribution, and enhance flavors by vaporizing drippings to infuse BBQ favorites with a rich taste.
        • Hot surface ignition system for hassle-free ignition process utilizing 120V electricity for quick and reliable grill startup.
        • 90° double-walled grill hood enhances heat retention for consistent temperatures and opens fully with spring assistance for efficient heat exhaust.
        • Dual interior halogen lights for grilling perfection any time of the day or night. 
        • 14-inch wide pull-out Grease tray w/ liners for easy and safe removable grease preventing bad flavor and flare-ups.
        • Blue LED control panel lights for a sleek professional look in your outdoor kitchen. 
        • Charcoal basket included for authentic charcoal flavor versatility right on your gas grill. 

          Fire Magic E660I Grill With Advanced Smartphone Technology

          Elevate your outdoor grilling game with the Fire Magic E660I Echelon Diamond 30 Inch Built Gas Grill with Rotisserie. Packed with cutting-edge features and advanced technology, this grill is designed to take your grilling experience to the next level. At the heart of the grill is a state-of-the-art black glass control panel, featuring touchscreen operation that provides precise and accurate temperature control. With this technology, you can achieve grilling perfection by effortlessly adjusting the heat to suit your outdoor grilling needs. Fire Magic includes integrated smart technology that allows you to take total control of your grilling experience right from your smartphone. Have total control of the internal cooking temperatures of your BBQ favorites right from the comfort of your home, while your grill cooks outside. This integrated smartphone technology gives you the ability to monitor and adjust your grill remotely, ensuring that your BBQ creations turn out exactly as you envision. Your state-of-the-art control panel gives you a 4-zone temperature control system equipped with a meat probe, giving you the ability to cook your steaks to perfection, whether you prefer them rare, medium, or well-done. This level of precision ensures that every bite is bursting with flavor and juiciness.

          Fire Magic E660 Grill Featuring 75,000 BTUs of E-Burner Power

          The Fire Magic E660I Echelon Diamond 30 Inch Built Gas Grill comes with a whopping 75,000 BTUs of "E" burner power across 3 burners, this grill delivers high-powered heat across its entire cooking surface. Its unique shaped burner is designed for total main grilling surface coverage, giving you no cold or hot spots on your grill for even and uniform temperature control. Its extreme burner power gives you the ability to sear at high heat for the perfect sear on your ribeye steak or cook low and slow BBQ ribs with precision burner power and control. The cast stainless steel burner construction, built from 1/4-inch thick cast 304 stainless steel, guarantees unparalleled durability, allowing you to enjoy countless grilling sessions without compromise.

          Quantum Infrared Backburner | Heavy-Duty Rotisserie Kit

          The grill's versatility is further enhanced by the Quantum recessed infrared backburner and rotisserie kit, which provides 11,000 BTUs of roasting power. Adjust the heat of your infrared backburner right from your front control pane with ease, allowing you to adjust your rotisserie temperature with precision and accuracy.  Now you can easily achieve that perfect rotisserie-cooked chicken or roast right in your outdoor cooking area. No more store-bought rotisserie that has been sitting for hours, do it right in the comfort of your backyard with professional results. 

          Fire Magic Echelon E660 With Diamond Sear Cooking Grates

          Grilling perfection is achieved with patented diamond sear cooking grates, which ensure even heat distribution across the entire main grilling area. The E660i comes with 660 square inches of main grilling space for up to 24 burgers or multiple dishes at once.  Above your main grilling surface stretches the heavy-gauged stainless steel adjustable warming rack. The adjustable warming rack gives you 240 square inches of additional space, so you can easily toast your burger buns, melt your cheese, or move out of the way with its 2-position adjustable features giving you additional grilling space for your larger BBQ masterpieces. 

          Below, your diamond sear cooking grates sit on your flavor grids that provide multi-functional capabilities to enhance your grilling. These stainless steel-flavor grids shield burners from falling grease, giving them protection and keeping them clean. In addition, the flavor grids vaporize drippings from your BBQ favorites above and the steam goes right back into the food above giving your BBQ favorites an even more flavorful taste. 

          Electrical Hot Surface Ignition | Safe & Reliable Start Every Time

          Starting the grill is a breeze thanks to the hot surface ignition system, which utilizes 120V electricity for a quick and reliable startup. The push-to-start hot surface ignition system uses electricity to heat a surface to a high temperature, igniting the gas with a simple button push. In case of failure by your primary ignition, your Fire Magic grill comes with a secondary Flash Tube ignition system. Simply light a match and drop it into the flash tube, located in the front of your grill grates, for a safe and easy backup ignition system. It's reliable and easy to use, providing a quick and consistent start every time you grill.

          90° Double-Walled Stainless Steel Grill Hood Design

          The grill hood on E660I comes with a 90° double-walled stainless steel grill hood design. This design enhances heat retention for consistent temperatures, giving you easy control of your desired temperature. Furthermore, your grill hood opens fully with spring assistance for efficient heat exhaust. Combined with a Teflon-coated spring assist, open your heavy grill hood as if it were weightless.

          Fire Magic Echelon Diamond Features

          Grilling at any time of the day or night is made easy with dual interior halogen lights, ensuring that you have a clear view of your cooking area. Clean-up is a cinch with a 14-inch wide pull-out grease tray equipped with liners, making grease removal safe and hassle-free while preventing flavor contamination and flare-ups. The grease tray is equipped with ball-bearing drawer glides for easy access to your grill's grease and even easier clean up for safe and clean grilling. For those who crave the authentic taste of charcoal, the grill even includes a charcoal basket, providing you with the versatility to enjoy that classic charcoal flavor right on your gas grill. With the Fire Magic E660I Echelon Diamond 30-Inch Built Gas Grill with Rotisserie & Digital Control Panel, you're equipped with the tools to become the ultimate grill master. Elevate your outdoor cooking and enjoy a world of culinary possibilities with this exceptional grill.

          Warranty Information

          Fire Magic guarantees this product against material or craftsmanship flaws under regular household use for the following durations: The product's stainless steel burners, cooking grids, and housing are covered for the user's lifetime; brass parts, inner coverings, manifold setups, porcelain casings, and backburner setups (ignition parts not included) for fifteen (15) years; flavor enhancers and grill's infrared burners for five (5) years; side burners and other components of the Fire Magic grill (excluding ignition and electronics) for three (3) years; ignition systems (batteries not included), electronic elements (lights and temperature gauges included), and other grill accessories for one (1) year. Up to $120 of labor costs are covered for two (2) years.

          Manufacturer Information

          Click here for the User Manual

          Click here for the Cut-Out Specs

          Click here for a Quick Start Guide


          Fire Magic E660I Echelon Diamond Built Gas Grill with Rotisserie
          Model  E660I
          Exterior Material 304 Stainless Steel 
          Configuration Built-In
          Width 34.375"
          Depth 30.5"
          Height 27"
          Weight 245 lbs
          Cut Out Depth 23 1/2"
          Cut Out Height  11 1/2"
          Cut Out Width 31 1/4"
          Burner Material 304 Cast Stainless Steel
          Number of Burners 3 Burners
          Burner Type E-Shaped Burners
          Total BTUs 75,000 BTUs
          Cooking Grate Material Stainless Steel
          Cooking Grate Type Diamond Sear Cooking Grids
          Grilling Surface Dimensions 30" X 22"
          Main Grilling Area Surface 660 Sq Inches
          Secondary Grilling Area Surface 288 Sq Inches
          Total Grilling Area Surface 948 Sq Inches
          Burger Count 24 Burgers
          Touchscreen Control Panel Included
          Smartphone Technology / WIFI Included
          Infrared Backburner Included
          Infrared Backburner Burner Total BTUs 11,000 BTUs
          Infrared Drop-In Burner Optional
          Rotisserie Kit Included
          Grill Lights Internal / External Lights
          Control Panel Light Type Blue LED Lights
          Interior Grill Light Type Dual Halogen Lights
          Grill Hood Type 90° Opening Grill Hood
          Grill Hood Magic View Window None
          Spring Grill Hood Included
          Charcoal / Smoker Box Included

          This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

          Shipping & Delivery Details

          Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

          Estimated Delivery Time

          Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

          Freight Shipment Specifics

          The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

          For Scheduled Delivery

          Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

          For Non-Scheduled Deliveries

          Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

          Dispatch Timeframe

          Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

          Change of Address

          Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

          Cancellations

          You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

          Parcels Damaged in Transit

          If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

          If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

          BBQ Kitchen Pros Return Policy

          At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

          30 Day Returns

          We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

          Return Shipping

          We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

          To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

          Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

          Damaged Items

          If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

          Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

          Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

          We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

          A. 30 Day Return Policy

          We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

          B. Easy Return Process

          To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

          Items that are not eligible for return include the following:

          Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

          C. Damaged & Wrong Products & Issues

          Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
          To return your product, you should contact our mail.
          Depending on where you live, the time it may take for your exchanged product to reach you may vary.

          D. Exchanges

          We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

          E. No Re-stocking Fees

          For our products, there is no Restocking Fee.

          F. Refunds

          We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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