Placeholder Delta Heat 32-Inch 3-Burner Built-In Gas Grill - DHBQ32G — BBQ Kitchen Pros
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Expertise You Can Trust: Family-Operated with 20 Years of Experience
Expertise You Can Trust: Family-Operated with 20 Years of Experience

Delta Heat 32-Inch 3-Burner Built-In Gas Grill - DHBQ32G

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Original Price $3,812.79
Current Price $3,279.00
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Delta Heat Built-In 32-Inch Gas Grill - DHBQ32G


Key Features

  • Welded 304-stainless steel construction for superior outdoor durability against any season or weather and eliminates gaps where grease and moisture can build up 
  • Dual-lined grill hood to maintain consistent grilling temperatures in any weather condition. 
  • Three (3) 18-gauge stainless steel U-burners push 49,500 BTUs for high heat grilling, even distribution across your entire grilling area, and precision temp control.
  • Heavy-duty 304 stainless steel cooking grates to reduce food falling through and non-stick for perfect sear marks or delicate BBQ grilling. 
  • 525 sq. in. main grilling area for up to 24 burgers at once or multiple BBQ favorites.
  • Removable stainless steel warming rack for grilling large BBQ favorites gives you all the room you need. 
  • Ceramic briquette radiant grilling system that protects your burners below, reduces grease flare-ups, and even gives you heat distribution when grilling.  
  • Interior halogen lights for easy nighttime grilling when your backyard goes late into the evening. 
  • Blue LED control panel lights give a professional modern look in your outdoor kitchen or grill island. 
  • Easy-to-open grill hood assist system reduces the weight load of the grill hood for effortless opening and prevents slamming when closing.
  • 9V electronic ignition for a safe, effortless, and reliable starts every time. 

Delta Heat 32-Inch Gas Grills - American Made Grilling Perfection

Nothing says American grilling like grilling with the Delta Heat Built-In 32-Inch 3-Burner Gas Grill, a high-end grill that combines style, functionality, and durability. This spacious 32-inch 3 burner gas grill is the most popular grilling size in the grilling world, giving you plenty of space for those backyard BBQs where your grill multiple masterpieces at once or for those large parties fitting up to 24 burgers at once. This spacious grilling surface can handle it all without consuming your entire outdoor kitchen or grill island space. 

Delta Heat | Superior Welded Commerical Grade Stainless Steel Design

Nothing says American quality like durability from premium American made stainless steel. Delta Heat gives you welded 304-stainless steel construction, for superior durability against any season, any weather conditions, or anything Mother Nature throws your way. Each seam and joint is welded to eliminate gaps where grease and moisture can build up, making sure your grill is tough from the inside and out. Delta Heat gives you superior build quality only using 304 stainless steel, which is the perfect blend of nickel and chromium, for superior protection while maintaining a sleek stainless steel look in your outdoor kitchen. The durability that continues is the dual-lined grill hood, designed to maintain consistent grilling temperatures in any weather condition. Whether it’s a breezy evening or a hot summer day, this hood ensures your grilling experience remains unaffected, offering reliability and precision in cooking temperatures. This insulated grill hood design is built to withstand extreme heat and does not form any discoloration on your grill, keeping your Delta Heat grill the centerpiece of your outdoor cooking in looks and performance. An easy-to-open grill hood assist system reduces the weight load of the grill hood, making opening effortless and preventing slamming when closing.

49,500 Total BTUs Across 3 High Performance U-Shaped Burners

At the heart of your Delta Heat Grill is three (3)18-gauge stainless steel U-burners, pushing a combined 49,500 BTUs of grilling power. The unique high-performance U-shaped design gives maximum coverage of grilling heat for even distribution across the entire grilling area. Each high-performance burner features multi-fuel ports for precision-controlled temperatures while you grill, allowing you to cook low and slow or sear at high heat. On top of your grilling area rests heavy-duty 304 stainless steel cooking grates. These cooking grates are designed to reduce food falling through and provide non-stick cooking for perfect sear marks. These rounded cooking grates make cooking any type of dish a breeze with their non-stick cooking surface and tight gapped cooking grates. Cooking smaller veggies or delicate fish without worrying about food falling through or sticking to your cooking grates and becoming a disaster on your grill. The 525 sq. in. main grilling area gives you enough room fit up to 24 burgers at once or various BBQ favorites, making it ideal for large family gatherings or entertaining guests. Above your main grilling area stretches a removable stainless steel warming rack, measuring 239 square inches. Perfect for toasting your burger buns, melt your cheese on your burgers, or move your warming rack out of the way to grill your larger BBQ favorites with room to spare.  The premium luxury grilling features of Delta Heat Grilling keep coming with the traditional ceramic briquette radiant grilling system. Designed to protect your stainless-steel u-burners below from grease and falling food, these ceramic briquettes reduce grease flare-ups and even ensure heat distribution as they heat-up. Easily clean your briquettes when finished by flipping them over and letting your grills high heat do your dirty work in cleaning. 

Delta Heat Gas Grills Light Up the Grilling World

Grilling in the evening is made easy with interior halogen lights, ensuring visibility when your backyard festivities go late into the night. Controlled by an easy push-button on the front of your grill when you have late night parties and your friends and family are still hungry. Your grill control panel features blue LED control panel lights that not only add functionality but also lend a modern, professional look to your outdoor kitchen or grill island. The Delta Heat traditional blue lights pair perfectly with your Delta Heat side burners and add beautiful lights as they shine off your stainless steel doors and drawers surrounding them. Your Delta Heat Grill comes complete with a power transformer and an attached 120V power supply cord for easily plugging in your grill and having instant lighting both interior and exterior. Delta heat gives you a 1-2-3 grill that starts with the  9V electronic ignition (requires 9-volt battery). turn your gas on from your gas knobs and let your grill do the rest with a quick, safe, and reliable start every time. 


Manufacturer Information

Click here for the Owner Manual

Click here for the Cut Out Dimensions

Click here for Line Drawings


Warranty 

The main stainless steel burners and housing of this grill are guaranteed against material and workmanship defects under normal residential use for the product's lifetime. The stainless steel grates come with a fifteen-year warranty from the purchase date, covering defects under normal residential use. For five years from the original purchase date, the briquette trays and gas valves are also protected against defects under standard use. All other components of the grill are covered for two years from the date of purchase. Within the first year after purchase, Delta Heat provides a comprehensive warranty covering all parts and labor for any defects in materials or workmanship. In settings like bed and breakfasts, private clubs, and residential complexes, the grill is warranted for ninety days from the purchase date, excluding commercial locations like restaurants. For complete warranty details, please consult the manufacturer's manual.


Delta Heat Learning Center


Order today and enjoy free shipping!

Delta Heat 32-Inch 3-Burner Built-In Gas Grill 

Models DHBQ32G
Material 304 Stainless Steel
Fuel Type Natural Gas or Propane
Configuration Built In
Material 304 Stainless Steel
Dimensions
  • Width: 32"
  • Depth: 24.5"
  • Height: 23.25"
Weight 175 Lbs.
Cut Out Dimensions
  • Cut Out Width: 30 1/2"
  • Cut Out Depth: 19 3/4"
  • Cut Out Height: 9 1/2"
Main Burner Material 304 Stainless Steel
Number of Burners 3
Burner Type U-Shaped Burners
Total Grilling BTUs 49500 BTUs
Cooking Grate Material 304 Stainless Steel
Cooking Grate Type Round 8mm Cooking Grates
Warming Rack Type Removable Warming Rack
Total Grilling Area 764 Sq. In
Main Grilling Area 525 Sq. In
Secondary Grilling Area 239 Sq. In
Grilling Grid Dimensions 30" X 17 1/2"
Burger Count 24
Rotisserie Kit Not Included
Rotisserie Burner Not Included
Drop-In Sear Burner Not Included
Ignition Type 9V Electronic Ignition
Ignition Battery Type 9V Battery Required
Flash Tubes No
Heat Zone Separators No
Spring Assisted Hood Yes
Thermometer Analog
Ceramic Briquette Trays Included
Pull-Out Grease Drip Tray Included
Grilling Lights Internal/External Lights
Interior Grilling Lights Built-In Halogen Lights
Exterior Grilling Lights Blue LED Lights on Control Panel
Made in the USA Yes




This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

Shipping & Delivery Details

Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our mail.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

E. No Re-stocking Fees

For our products, there is no Restocking Fee.

F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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    12/27/2021
    Daniel W.
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    High quality, easy to use, plenty of room for several large Thanksgiving turkeys. First and last smoker I'll likely have to purchase!
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    Delta Heat Built-In 32-Inch Gas Grill - DHBQ32G


    Key Features

    • Welded 304-stainless steel construction for superior outdoor durability against any season or weather and eliminates gaps where grease and moisture can build up 
    • Dual-lined grill hood to maintain consistent grilling temperatures in any weather condition. 
    • Three (3) 18-gauge stainless steel U-burners push 49,500 BTUs for high heat grilling, even distribution across your entire grilling area, and precision temp control.
    • Heavy-duty 304 stainless steel cooking grates to reduce food falling through and non-stick for perfect sear marks or delicate BBQ grilling. 
    • 525 sq. in. main grilling area for up to 24 burgers at once or multiple BBQ favorites.
    • Removable stainless steel warming rack for grilling large BBQ favorites gives you all the room you need. 
    • Ceramic briquette radiant grilling system that protects your burners below, reduces grease flare-ups, and even gives you heat distribution when grilling.  
    • Interior halogen lights for easy nighttime grilling when your backyard goes late into the evening. 
    • Blue LED control panel lights give a professional modern look in your outdoor kitchen or grill island. 
    • Easy-to-open grill hood assist system reduces the weight load of the grill hood for effortless opening and prevents slamming when closing.
    • 9V electronic ignition for a safe, effortless, and reliable starts every time. 

    Delta Heat 32-Inch Gas Grills - American Made Grilling Perfection

    Nothing says American grilling like grilling with the Delta Heat Built-In 32-Inch 3-Burner Gas Grill, a high-end grill that combines style, functionality, and durability. This spacious 32-inch 3 burner gas grill is the most popular grilling size in the grilling world, giving you plenty of space for those backyard BBQs where your grill multiple masterpieces at once or for those large parties fitting up to 24 burgers at once. This spacious grilling surface can handle it all without consuming your entire outdoor kitchen or grill island space. 

    Delta Heat | Superior Welded Commerical Grade Stainless Steel Design

    Nothing says American quality like durability from premium American made stainless steel. Delta Heat gives you welded 304-stainless steel construction, for superior durability against any season, any weather conditions, or anything Mother Nature throws your way. Each seam and joint is welded to eliminate gaps where grease and moisture can build up, making sure your grill is tough from the inside and out. Delta Heat gives you superior build quality only using 304 stainless steel, which is the perfect blend of nickel and chromium, for superior protection while maintaining a sleek stainless steel look in your outdoor kitchen. The durability that continues is the dual-lined grill hood, designed to maintain consistent grilling temperatures in any weather condition. Whether it’s a breezy evening or a hot summer day, this hood ensures your grilling experience remains unaffected, offering reliability and precision in cooking temperatures. This insulated grill hood design is built to withstand extreme heat and does not form any discoloration on your grill, keeping your Delta Heat grill the centerpiece of your outdoor cooking in looks and performance. An easy-to-open grill hood assist system reduces the weight load of the grill hood, making opening effortless and preventing slamming when closing.

    49,500 Total BTUs Across 3 High Performance U-Shaped Burners

    At the heart of your Delta Heat Grill is three (3)18-gauge stainless steel U-burners, pushing a combined 49,500 BTUs of grilling power. The unique high-performance U-shaped design gives maximum coverage of grilling heat for even distribution across the entire grilling area. Each high-performance burner features multi-fuel ports for precision-controlled temperatures while you grill, allowing you to cook low and slow or sear at high heat. On top of your grilling area rests heavy-duty 304 stainless steel cooking grates. These cooking grates are designed to reduce food falling through and provide non-stick cooking for perfect sear marks. These rounded cooking grates make cooking any type of dish a breeze with their non-stick cooking surface and tight gapped cooking grates. Cooking smaller veggies or delicate fish without worrying about food falling through or sticking to your cooking grates and becoming a disaster on your grill. The 525 sq. in. main grilling area gives you enough room fit up to 24 burgers at once or various BBQ favorites, making it ideal for large family gatherings or entertaining guests. Above your main grilling area stretches a removable stainless steel warming rack, measuring 239 square inches. Perfect for toasting your burger buns, melt your cheese on your burgers, or move your warming rack out of the way to grill your larger BBQ favorites with room to spare.  The premium luxury grilling features of Delta Heat Grilling keep coming with the traditional ceramic briquette radiant grilling system. Designed to protect your stainless-steel u-burners below from grease and falling food, these ceramic briquettes reduce grease flare-ups and even ensure heat distribution as they heat-up. Easily clean your briquettes when finished by flipping them over and letting your grills high heat do your dirty work in cleaning. 

    Delta Heat Gas Grills Light Up the Grilling World

    Grilling in the evening is made easy with interior halogen lights, ensuring visibility when your backyard festivities go late into the night. Controlled by an easy push-button on the front of your grill when you have late night parties and your friends and family are still hungry. Your grill control panel features blue LED control panel lights that not only add functionality but also lend a modern, professional look to your outdoor kitchen or grill island. The Delta Heat traditional blue lights pair perfectly with your Delta Heat side burners and add beautiful lights as they shine off your stainless steel doors and drawers surrounding them. Your Delta Heat Grill comes complete with a power transformer and an attached 120V power supply cord for easily plugging in your grill and having instant lighting both interior and exterior. Delta heat gives you a 1-2-3 grill that starts with the  9V electronic ignition (requires 9-volt battery). turn your gas on from your gas knobs and let your grill do the rest with a quick, safe, and reliable start every time. 


    Manufacturer Information

    Click here for the Owner Manual

    Click here for the Cut Out Dimensions

    Click here for Line Drawings


    Warranty 

    The main stainless steel burners and housing of this grill are guaranteed against material and workmanship defects under normal residential use for the product's lifetime. The stainless steel grates come with a fifteen-year warranty from the purchase date, covering defects under normal residential use. For five years from the original purchase date, the briquette trays and gas valves are also protected against defects under standard use. All other components of the grill are covered for two years from the date of purchase. Within the first year after purchase, Delta Heat provides a comprehensive warranty covering all parts and labor for any defects in materials or workmanship. In settings like bed and breakfasts, private clubs, and residential complexes, the grill is warranted for ninety days from the purchase date, excluding commercial locations like restaurants. For complete warranty details, please consult the manufacturer's manual.


    Delta Heat Learning Center


    Order today and enjoy free shipping!

    Delta Heat 32-Inch 3-Burner Built-In Gas Grill 

    Models DHBQ32G
    Material 304 Stainless Steel
    Fuel Type Natural Gas or Propane
    Configuration Built In
    Material 304 Stainless Steel
    Dimensions
    • Width: 32"
    • Depth: 24.5"
    • Height: 23.25"
    Weight 175 Lbs.
    Cut Out Dimensions
    • Cut Out Width: 30 1/2"
    • Cut Out Depth: 19 3/4"
    • Cut Out Height: 9 1/2"
    Main Burner Material 304 Stainless Steel
    Number of Burners 3
    Burner Type U-Shaped Burners
    Total Grilling BTUs 49500 BTUs
    Cooking Grate Material 304 Stainless Steel
    Cooking Grate Type Round 8mm Cooking Grates
    Warming Rack Type Removable Warming Rack
    Total Grilling Area 764 Sq. In
    Main Grilling Area 525 Sq. In
    Secondary Grilling Area 239 Sq. In
    Grilling Grid Dimensions 30" X 17 1/2"
    Burger Count 24
    Rotisserie Kit Not Included
    Rotisserie Burner Not Included
    Drop-In Sear Burner Not Included
    Ignition Type 9V Electronic Ignition
    Ignition Battery Type 9V Battery Required
    Flash Tubes No
    Heat Zone Separators No
    Spring Assisted Hood Yes
    Thermometer Analog
    Ceramic Briquette Trays Included
    Pull-Out Grease Drip Tray Included
    Grilling Lights Internal/External Lights
    Interior Grilling Lights Built-In Halogen Lights
    Exterior Grilling Lights Blue LED Lights on Control Panel
    Made in the USA Yes




    This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

    Shipping & Delivery Details

    Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

    Estimated Delivery Time

    Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

    Freight Shipment Specifics

    The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

    For Scheduled Delivery

    Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

    For Non-Scheduled Deliveries

    Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

    Dispatch Timeframe

    Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

    Change of Address

    Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

    Cancellations

    You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

    Parcels Damaged in Transit

    If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

    If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

    BBQ Kitchen Pros Return Policy

    At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

    30 Day Returns

    We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

    Return Shipping

    We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

    To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

    Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

    Damaged Items

    If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

    Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

    Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

    We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

    A. 30 Day Return Policy

    We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

    B. Easy Return Process

    To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    Items that are not eligible for return include the following:

    Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

    C. Damaged & Wrong Products & Issues

    Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
    To return your product, you should contact our mail.
    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    D. Exchanges

    We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

    E. No Re-stocking Fees

    For our products, there is no Restocking Fee.

    F. Refunds

    We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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