Placeholder American Outdoor Grill L Series 30-Inch 3 Burner Portable Gas Grill — BBQ Kitchen Pros
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Expertise You Can Trust: Family-Operated with 20 Years of Experience
Expertise You Can Trust: Family-Operated with 20 Years of Experience
American Outdoor Grill L Series 30 Inch 3 Burner Portable Gas Grill With Side Burner

American Outdoor Grill L Series 30 Inch 3 Burner Portable Gas Grill With Side Burner -30PCL-00SP

by American Outdoor Grill
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$4,470.00
$4,023.00
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Free 4 Piece Tool Kit With Your AOG Grill Purchase!

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    American Outdoor Grill L Series 30 Inch 3 Burner Portable Gas Grill With Side Burner

    Key Features

      • 304 stainless steel construction for ultimate durability against weather, rust, and what even Mother Nature throws your way.
      • Three 304 stainless steel U-burners with 45,000 BTUs total for maximum heat outdoor and even heat distribution across your entire grill.
      • Diamond stainless steel cooking grids for maximum surface contact for even cooking and the perfect sear marks. 
      • 691 sq. inch cooking surface for up to 24 burgers or multiple dishes at once.
      • Heavy-duty warming rack with 151 sq. inch space for toasting garlic bread or melting cheese on your burgers. 
      • Stainless steel vaporizer panels vaporize food drippings to enhance flavor, protect burners, and even distribute heat. 
      • Electronic push button ignition for a safe reliable start every time. Requires 120V plug-in power source to be plugged in.
      • Pull-out grease tray on the bottom of your grill for quick and easy grease removal keeping your grill safe and clean from flare-ups.
      • Dual built-in halogen lights for easy nighttime grilling safely.
      • Blue LED lights on the gas control panel for a modern professional look in your outdoor kitchen.
      • Require 120V plug-in power source for ignition interior and exterior lighting and infrared rotisserie burner.
      • It comes in natural gas and includes a propane conversion kit for a quick change. 
      • Manufactured and built in the USA giving you premium high-quality materials and construction.

    Built To Last | USA 304-Grade Stainless Steel Construction

    Elevate your grilling experience with the American Outdoor Grill L Series 30 Inch 3 Burner Portable Gas Grill With Side Burner, a masterpiece of culinary engineering that blends style, performance, and durability. This portable grill size is the most popular in the grilling industry because of its ample space to cook for large gatherings while also having the ability to cook multiple dishes at once with its large grilling capacity. This mobile grill not only provides ample grilling capacity but can also be easily moved around the patio and the backyard with its deluxe grill cart. From top to bottom L-Series Freestanding Models are constructed from USA 304-grade stainless steel, this durable built-in gas grill stands up to all four seasons and whatever Mother Nature has in store. Made to withstand wear and tear from use and with its ultimate rust-resistant construction, this grill will give you years of long-lasting grilling Its superior stainless steel construction, featuring a double-layered stainless steel satin finish hood with an analog temperature gauge, not only provides a professional stainless look to your outdoor kitchen or grill island but also provides an insulated grill hood that keeps your temperature consistent when grilling. Easily read the internal temperature of your grill with an extra easy-to-read temperature gauge right on your grill hood. Keep the heat in on those cold days for grilling perfection every time.

    High Performance U-shaped Burners With 45,000 BTUs 

    This mobile 30-inch grill comes equipped with high-quality 304 stainless steel U-shaped burners, delivering a total of 45,000 BTUs. These power and wide U-burners are designed for maximum heat output and even heat distribution across the entire grilling surface with their wide multi-fuel port shape, ensuring your steaks and vegetables cook evenly every time. Right above your burners are the patented Diamond Sear stainless steel cooking grids. The Diamond Sear Cooking Grids by American Outdoor Grills feature a unique, patented diamond pattern design that increases the cooking surface contact between your grill grates and food, leading to better heat distribution and more even BBQ grilling. This design enhances the grilling experience by providing more direct heat and searing capability, which locks in juices and flavors for exceptionally tasty and visually appealing grill marks on your food. Get those perfect sear marks on your ribeye or cook delicate fish with ease with the industry-leading Diamond Sear cooking grids. 

    Cook Up To 24 Burgers At Once

    American Outdoor Grills 30-inch Model comes with a generous 540 sq. inch main grilling area measuring 30-inch (W) X 18-inch (L) for large capacity grilling. Above your main grilling area is a 151 sq. inch stainless steel warming rack. The total filling capacity between both cooking spaces provides not only spacious grilling capacity but also gives you additional grilling versatility. Grill up to 24 burgers easily on your main grilling surface or simultaneously handle multiple dishes, this grill is perfect for large gatherings or grilling up a feast with multiple BBQ favorites for friends and family. Above your main grilling surface is your stainless steel warming rack, perfect for adding additional grilling space for heating food, melting the cheese on your burger, or toasting your buns. Below your grilling surface, AOG equipped the L-Series with stainless steel vaporizer panels. These vaporizer panels are a game-changer, vaporizing food drippings to enhance flavor, protect burners, and promote even heat distribution across your entire grilling surface, giving you that smoky rich grilling flavor every time on your grilled delights. Safety is key with AOG giving you a 10-inch grease pull-out tray located on the bottom of your grill, funneling grease into an easily accessible drip tray, making post-cooking maintenance straightforward and preventing unwanted grease flare-ups from occurring the next time you grill. 

    Requires 120V Plug-In Power Source

    American Outdoor Grills provide grilling convenience from top to bottom. Featuring an easy-to-use electronic push-button ignition system. Requiring no batteries and starts up in seconds with its push-start ignition located conveniently on the side of your grill control panel. The added convenience of a 120V plug-in power source means you're ready to grill at a moment's notice. All electric components on your AOG grill are dependent on the 120V plug-in power sources, which include your ignition system, interior halogen lights, and exterior blue gas control panel lights. Have the ability to grill into the night with visibility and safety with interior dual bright halogen lighting, easily activated by a button, making night grilling a breeze, and making sure you don't over your burger.  On your gas control panel enjoy sleek blue LED control panel lights for an added touch while you grill at night and make your gas controls more visible. 

    Includes 12,000 BTU Single-Side Burner Over $500 In Value

    On the side of your L-Series 30-inch Grill Cart, your grilling area is expanded with a 12,000 BTU single-side burner. Conveniently controlled right from your front control panel with a piezo ignition system for quick and fast starts every time. This built-in single-side burner packs a punch with 12,000 BTUs allowing you to boil water fast at high heat or simmer your favorite sauce at low heat. Equipped with a brass burner, this single-side burner can handle high heat and low heat temperature ranges for years to come with durability. when not in use simply shut the protective stainless steel lid on your single-side burner for an expanded grill area for you to rest your BBQ utensils or put a serving plate.

    Includes feature-loaded grill cart

    On the bottom of your AOG 30-inch gas grill is the fully functional grill cart giving you complete mobility and functionality around the backyard or patio. Featuring four (4) locking caster wheels for easy mobility allowing you to bring your grill to the party.  Lock the caster wheel in place for a safe and secure cooking area. On the other side of your single burner features a 12-inch fixed stainless steel shelf for an expanded cooking area. Below your features, is a 31-inch wide double door with a recessed door handle for a sleek look and ample storage. Inside your wide space double is a gas tank holder. This gas tank holder is easy to use, by simply placing your gas cylinder in the bracket and then using the pull-latch to strap your tank securely in place for safe mobility and storage. For additional gas safety, AOG has designed this cart with ample ventilation louvers to prevent gas build-ups and allow air to flow freely. The American Outdoor Grill L Series 30-inch Portable Gas Grill With Side Burner And Side Burner is the ultimate solution for grill enthusiasts seeking a perfect compact size, power, and convenience. Order now with free shipping!

            Warranty

            AOG offers a lifetime warranty on stainless steel burners, while other grill parts are covered for ten years. Ignition systems (batteries excluded) and accessories like side burners, motors, and thermometers have a one-year warranty from the purchase date, and vaporizer panels are covered for three years. In multi-user settings such as apartment complexes or schools, AOG provides a three-year warranty on stainless steel grill housing, burners, cooking grates, brass valves, inner lines, and manifold assemblies. All other components, barring batteries, are covered for 90 days. This multi-user warranty doesn't apply to restaurants and commercial-use settings. Labor costs are not included. For full warranty details, consult the manufacturer's manual.

            Manufacturers Information

            Click for the Owner Manual

            Click here for Unpacking Instructions

            Click here for Gas Conversion Kit Instructions

            Click here for Warranty Information

            Click here for the Quick Start-Up Manual

            American Outdoor Grills Learning Center

                 

            Buy now and enjoy free shipping!

            This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

            Shipping & Delivery Details

            Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

            Estimated Delivery Time

            Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

            Freight Shipment Specifics

            The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

            For Scheduled Delivery

            Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

            For Non-Scheduled Deliveries

            Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

            Dispatch Timeframe

            Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

            Change of Address

            Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

            Cancellations

            You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

            Parcels Damaged in Transit

            If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

            If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

            BBQ Kitchen Pros Return Policy

            At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

            30 Day Returns

            We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

            Return Shipping

            We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

            To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

            Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

            Damaged Items

            If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

            Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

            Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

            We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

            A. 30 Day Return Policy

            We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

            B. Easy Return Process

            To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

            Items that are not eligible for return include the following:

            Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

            C. Damaged & Wrong Products & Issues

            Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
            To return your product, you should contact our mail.
            Depending on where you live, the time it may take for your exchanged product to reach you may vary.

            D. Exchanges

            We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

            E. No Re-stocking Fees

            For our products, there is no Restocking Fee.

            F. Refunds

            We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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            American Outdoor Grill L Series 30 Inch 3 Burner Portable Gas Grill With Side Burner

            Key Features

              • 304 stainless steel construction for ultimate durability against weather, rust, and what even Mother Nature throws your way.
              • Three 304 stainless steel U-burners with 45,000 BTUs total for maximum heat outdoor and even heat distribution across your entire grill.
              • Diamond stainless steel cooking grids for maximum surface contact for even cooking and the perfect sear marks. 
              • 691 sq. inch cooking surface for up to 24 burgers or multiple dishes at once.
              • Heavy-duty warming rack with 151 sq. inch space for toasting garlic bread or melting cheese on your burgers. 
              • Stainless steel vaporizer panels vaporize food drippings to enhance flavor, protect burners, and even distribute heat. 
              • Electronic push button ignition for a safe reliable start every time. Requires 120V plug-in power source to be plugged in.
              • Pull-out grease tray on the bottom of your grill for quick and easy grease removal keeping your grill safe and clean from flare-ups.
              • Dual built-in halogen lights for easy nighttime grilling safely.
              • Blue LED lights on the gas control panel for a modern professional look in your outdoor kitchen.
              • Require 120V plug-in power source for ignition interior and exterior lighting and infrared rotisserie burner.
              • It comes in natural gas and includes a propane conversion kit for a quick change. 
              • Manufactured and built in the USA giving you premium high-quality materials and construction.

            Built To Last | USA 304-Grade Stainless Steel Construction

            Elevate your grilling experience with the American Outdoor Grill L Series 30 Inch 3 Burner Portable Gas Grill With Side Burner, a masterpiece of culinary engineering that blends style, performance, and durability. This portable grill size is the most popular in the grilling industry because of its ample space to cook for large gatherings while also having the ability to cook multiple dishes at once with its large grilling capacity. This mobile grill not only provides ample grilling capacity but can also be easily moved around the patio and the backyard with its deluxe grill cart. From top to bottom L-Series Freestanding Models are constructed from USA 304-grade stainless steel, this durable built-in gas grill stands up to all four seasons and whatever Mother Nature has in store. Made to withstand wear and tear from use and with its ultimate rust-resistant construction, this grill will give you years of long-lasting grilling Its superior stainless steel construction, featuring a double-layered stainless steel satin finish hood with an analog temperature gauge, not only provides a professional stainless look to your outdoor kitchen or grill island but also provides an insulated grill hood that keeps your temperature consistent when grilling. Easily read the internal temperature of your grill with an extra easy-to-read temperature gauge right on your grill hood. Keep the heat in on those cold days for grilling perfection every time.

            High Performance U-shaped Burners With 45,000 BTUs 

            This mobile 30-inch grill comes equipped with high-quality 304 stainless steel U-shaped burners, delivering a total of 45,000 BTUs. These power and wide U-burners are designed for maximum heat output and even heat distribution across the entire grilling surface with their wide multi-fuel port shape, ensuring your steaks and vegetables cook evenly every time. Right above your burners are the patented Diamond Sear stainless steel cooking grids. The Diamond Sear Cooking Grids by American Outdoor Grills feature a unique, patented diamond pattern design that increases the cooking surface contact between your grill grates and food, leading to better heat distribution and more even BBQ grilling. This design enhances the grilling experience by providing more direct heat and searing capability, which locks in juices and flavors for exceptionally tasty and visually appealing grill marks on your food. Get those perfect sear marks on your ribeye or cook delicate fish with ease with the industry-leading Diamond Sear cooking grids. 

            Cook Up To 24 Burgers At Once

            American Outdoor Grills 30-inch Model comes with a generous 540 sq. inch main grilling area measuring 30-inch (W) X 18-inch (L) for large capacity grilling. Above your main grilling area is a 151 sq. inch stainless steel warming rack. The total filling capacity between both cooking spaces provides not only spacious grilling capacity but also gives you additional grilling versatility. Grill up to 24 burgers easily on your main grilling surface or simultaneously handle multiple dishes, this grill is perfect for large gatherings or grilling up a feast with multiple BBQ favorites for friends and family. Above your main grilling surface is your stainless steel warming rack, perfect for adding additional grilling space for heating food, melting the cheese on your burger, or toasting your buns. Below your grilling surface, AOG equipped the L-Series with stainless steel vaporizer panels. These vaporizer panels are a game-changer, vaporizing food drippings to enhance flavor, protect burners, and promote even heat distribution across your entire grilling surface, giving you that smoky rich grilling flavor every time on your grilled delights. Safety is key with AOG giving you a 10-inch grease pull-out tray located on the bottom of your grill, funneling grease into an easily accessible drip tray, making post-cooking maintenance straightforward and preventing unwanted grease flare-ups from occurring the next time you grill. 

            Requires 120V Plug-In Power Source

            American Outdoor Grills provide grilling convenience from top to bottom. Featuring an easy-to-use electronic push-button ignition system. Requiring no batteries and starts up in seconds with its push-start ignition located conveniently on the side of your grill control panel. The added convenience of a 120V plug-in power source means you're ready to grill at a moment's notice. All electric components on your AOG grill are dependent on the 120V plug-in power sources, which include your ignition system, interior halogen lights, and exterior blue gas control panel lights. Have the ability to grill into the night with visibility and safety with interior dual bright halogen lighting, easily activated by a button, making night grilling a breeze, and making sure you don't over your burger.  On your gas control panel enjoy sleek blue LED control panel lights for an added touch while you grill at night and make your gas controls more visible. 

            Includes 12,000 BTU Single-Side Burner Over $500 In Value

            On the side of your L-Series 30-inch Grill Cart, your grilling area is expanded with a 12,000 BTU single-side burner. Conveniently controlled right from your front control panel with a piezo ignition system for quick and fast starts every time. This built-in single-side burner packs a punch with 12,000 BTUs allowing you to boil water fast at high heat or simmer your favorite sauce at low heat. Equipped with a brass burner, this single-side burner can handle high heat and low heat temperature ranges for years to come with durability. when not in use simply shut the protective stainless steel lid on your single-side burner for an expanded grill area for you to rest your BBQ utensils or put a serving plate.

            Includes feature-loaded grill cart

            On the bottom of your AOG 30-inch gas grill is the fully functional grill cart giving you complete mobility and functionality around the backyard or patio. Featuring four (4) locking caster wheels for easy mobility allowing you to bring your grill to the party.  Lock the caster wheel in place for a safe and secure cooking area. On the other side of your single burner features a 12-inch fixed stainless steel shelf for an expanded cooking area. Below your features, is a 31-inch wide double door with a recessed door handle for a sleek look and ample storage. Inside your wide space double is a gas tank holder. This gas tank holder is easy to use, by simply placing your gas cylinder in the bracket and then using the pull-latch to strap your tank securely in place for safe mobility and storage. For additional gas safety, AOG has designed this cart with ample ventilation louvers to prevent gas build-ups and allow air to flow freely. The American Outdoor Grill L Series 30-inch Portable Gas Grill With Side Burner And Side Burner is the ultimate solution for grill enthusiasts seeking a perfect compact size, power, and convenience. Order now with free shipping!

                    Warranty

                    AOG offers a lifetime warranty on stainless steel burners, while other grill parts are covered for ten years. Ignition systems (batteries excluded) and accessories like side burners, motors, and thermometers have a one-year warranty from the purchase date, and vaporizer panels are covered for three years. In multi-user settings such as apartment complexes or schools, AOG provides a three-year warranty on stainless steel grill housing, burners, cooking grates, brass valves, inner lines, and manifold assemblies. All other components, barring batteries, are covered for 90 days. This multi-user warranty doesn't apply to restaurants and commercial-use settings. Labor costs are not included. For full warranty details, consult the manufacturer's manual.

                    Manufacturers Information

                    Click for the Owner Manual

                    Click here for Unpacking Instructions

                    Click here for Gas Conversion Kit Instructions

                    Click here for Warranty Information

                    Click here for the Quick Start-Up Manual

                    American Outdoor Grills Learning Center

                         

                    Buy now and enjoy free shipping!

                    This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

                    Shipping & Delivery Details

                    Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

                    Estimated Delivery Time

                    Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

                    Freight Shipment Specifics

                    The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

                    For Scheduled Delivery

                    Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

                    For Non-Scheduled Deliveries

                    Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

                    Dispatch Timeframe

                    Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

                    Change of Address

                    Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

                    Cancellations

                    You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

                    Parcels Damaged in Transit

                    If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

                    If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

                    BBQ Kitchen Pros Return Policy

                    At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

                    30 Day Returns

                    We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

                    Return Shipping

                    We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

                    To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

                    Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

                    Damaged Items

                    If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

                    Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

                    Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

                    We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

                    A. 30 Day Return Policy

                    We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

                    B. Easy Return Process

                    To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

                    Items that are not eligible for return include the following:

                    Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

                    C. Damaged & Wrong Products & Issues

                    Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
                    To return your product, you should contact our mail.
                    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

                    D. Exchanges

                    We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

                    E. No Re-stocking Fees

                    For our products, there is no Restocking Fee.

                    F. Refunds

                    We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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