Placeholder American Made Grills Encore 54 Inch Hybrid Freestanding Grill — BBQ Kitchen Pros
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Expertise You Can Trust: Family-Operated with 20 Years of Experience
Expertise You Can Trust: Family-Operated with 20 Years of Experience
American Made Grills Encore 54 Inch Hybrid Freestanding Grill

American Made Grills Encore 54 Inch Hybrid Freestanding Grill - ENCFS54

by American Made Grills
$17,972.00
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American Made Grills Encore 54 Inch Hybrid Freestanding Grill

Key Features

    • Hybrid 14-gauge multi-fuel tray system allows you to use charcoal, lump charcoal, wood chunks, or gas for authentic BBQ flavors and versatility.
    • 304 stainless steel construction for ultimate durability against weather, rust, and extreme grilling heat. 
    • 16-gauge double-lined grill hood maintains consistent grilling temperature and prevents discoloration from high-heat cooking.
    • Spring-assisted grill hood for easy lifting while you grill.
    • 14 gauge 304 stainless steel burners with 176,000 BTUs of total grilling power for high grilling and consistent grilling temp across your entire cooking surface. 
    • Spacious 1,687 sq. inch grill surface for multiple dishes simultaneously or up to 60 burgers simultaneously.
    • Adjustable two-position warming rack allowing you to move and grill larger BBQ masterpieces. 
    • Heavy-duty 9-gauge v-shaped cooking grates give you the perfect sear or reverse to the flat side for more delicate foods,
    • Heat zone separators allow you to cook various dishes at once at different temperatures.
    • 12-gauge 304 stainless steel burner covers to protect your burners from grease and food. 
    • Easy-clean drip pan with a drainage system for easy grease cleaning up reducing flare-ups.
    • Flame thrower ignition for a safe and reliable start every time.
    • Built-in bright halogen lights for safe grilling at night. 
    • Blue LED gas knob lights for a sleek professional look in your outdoor kitchen. 
    • Enormous grill cart with gas storage, two accessory drawers with soft-closing drawers, heavy-duty caster wheels, a foldable shelf, and a cutting board for ultimate versatility while grilling. 
    • Includes: Rotisserie kit with built-in storage, heavy-duty grill cover, grill grate lifting tool, stainless steel griddle, drop-in infrared burner (22,000 BTUs), leather gloves, fuel kit (wood & charcoal), & care kit
    • Made in the USA with a Gold Standard warranty. 

Multi-Fuel Grilling Tray System For Ultimate Grilling Versatility 

The American Made Grills Encore 54 Inch Hybrid Freestanding Grill is an exceptional choice for those who are looking for outdoor grilling versatility and premium high performance in their outdoor cooking. The Encore hybrid 14-gauge multi-fuel tray system is a standout feature, allowing you to use charcoal, lump charcoal, wood chunks, or gas. On top of your high-performance burner sits stainless steel trays that allow you to use wood or charcoal along with your gas for authentic BBQ flavors right on your grill. Add apple wood to your chicken or charcoal to your ribeye steak for authentic great-tasting BBQ classics.

Hybrid Grill That is Built To Last with 304 Stainless Steel Construction

The American Made Grills Encore 54 Inch Hybrid Freestanding Grill is built from top to bottom with 304 stainless steel. Designed to withstand whatever Mother Nature throws its way with its rust resistance durable stainless steel construction. This premium built-in grill gives you ultimate durability against all four seasons, rust, and extreme grilling heat.  The durability doesn't stop there, featuring a 16-gauge double-lined grill hood that not only maintains a consistent grilling temperature but also prevents discoloration from high-heat cooking. No more struggling to keep your grill at the perfect temperature on those cold days, Amercian Made Grills has you covered with the insulated stainless steel grill hood. For convenience, the grill features a spring-assisted grill hood, making lifting easy while you manage your grilling tasks.

V-Shaped Grill Grates for Grilling Versatility

Heavy-duty 9-gauge v-shaped cooking grates are specially designed for versatility while you cook. The reversible 9-gauge V-shaped cooking grates on the American Made Grills Encore 54 Inch Hybrid Freestanding Grill are designed to provide a versatile cooking surface. The V shape helps to channel drippings away from the food, reducing flare-ups and creating an appealing sear. By being reversible, these grates offer the flexibility to choose between the V-shaped side for the perfect sear on your steak or the flat side for more delicate foods, providing an enhanced grilling experience with customized cooking options. They can be reversed to the flat side for more delicate foods, offering versatility in your cooking techniques. Your grilling surface gives you enormous space with a 1,687 sq. inch grill surface. Giving you ample space to cook multiple dishes simultaneously or grill up to 60 burgers at once. This spacious area makes the grill ideal for large gatherings, ensuring everyone's meal is ready together. Above your enormous grilling surface stretches an adjustable two-position warming rack. This feature enhances the grill's flexibility, allowing you to move and grill larger BBQ masterpieces with ease. Whether you're cooking a large roast or multiple racks of ribs, this adjustable warming provides the space and heat control needed.

176,000 BTUs of High-Performance Grilling Power

Featuring eight (8) 14 gauge 304 stainless steel burners that deliver a powerful 176,000 BTUs of total grilling power (22,000 BTUs per burner). This high level of heat ensures consistent temperatures across your entire enormous cooking surface, ideal for achieving perfect grilling results every time. Whether you grilling low and slow or searing the perfect pork chop, this high-performance grill has you covered. Each high-performance burner is equipped with heat zone separators. This grill features heat zone separators which allow you to cook various dishes at different temperatures simultaneously. Simmer your veggies on low heat on your griddle plate, sear your steak in the center at high heat, and cook your burger at mid-temperature simultaneously with the separate heat zones. Each burner features 12-gauge 304 stainless steel burner covers that protect your burners from grease and food particles, prolonging the life of your grill and ensuring consistent performance.

Safe and Reliable Flame Thrower Ignition System

For convenience and safety, the grill includes a flame thrower ignition for a reliable start. The flame thrower ignition on American-made grills uses a piezo spark to light a concentrated flow of gas, creating a reliable method for igniting the grill. This system shoots a flame directly beside the burner, ensuring efficient and consistent ignition for a safe and reliable start every time. Thanks to the three (3) built-in bright halogen lights, grilling doesn't have to end when the sun goes down. These lights ensure safe grilling at night, allowing you to see your cooking area clearly and continue the enjoyment of outdoor cooking even after dark. The blue LED gas knob lights add a sleek, professional look to your outdoor kitchen. Not only do they enhance visibility but also contribute to the overall stylish appearance of your grill.

Enormous Grill Cart Storage

Your Encore Grill Cart gives you all the storage and space you need when grilling. Situated on four (4) locking and non-locking caster wheels, this large grill cart has easy mobility around the patio or backyard. On the side of your grill, American Made Grills gives a folding stainless steel shelf for an expanded grilling area. when finished grilling, simply fold your shelf down and store it safely. the right side of your grill cart features a built-in cutting board for easy prepping while you grill making your grill cart versatile and fully functional. Below your cutting board are three (3) accessory storage drawers with soft-closing drawer glides for effortless opening and closing. Storge your grill utensils and tools right in your grill cart for easy access within arms reach. On the bottom of your grill cart is two (2) large storage drawer with stainless steel fuel dividers for safe storage of your gas. To add to its safety American Made Grills provides side, read, and bottom ventilation to prevent gas build-up from occurring giving safe grilling all the time. 

Grilling Accessories - Over $1,200+ in Added Value

The Encore grill comes with a comprehensive kit including a rotisserie kit, heavy-duty grill cover, grate lifting tool, stainless steel griddle, drop-in infrared burner, leather gloves, fuel kit (wood & charcoal), and a care kit. These accessories enhance your grilling experience, offering everything you need to master the art of outdoor cooking. Proudly made in the USA and backed by a Gold Standard warranty, this grill not only represents American craftsmanship but also guarantees long-term satisfaction and peace of mind.

Lifetime Warranty

American Made Grills offers a Gold Standard Lifetime Warranty that covers manufacturing defects, stainless steel materials, cooking grates, burners, burner covers, valves, flame tamers, heat zone separators, temperature gauges, hood springs, and briquette systems. Additionally, all other components, such as LED bulbs, wire harnesses, switches, power source wires, transformers, and interior halogen light wires and bulbs, are covered under a three (3) year warranty. Labor is not included in the warranty.

Manufacturers Information

Click here for the Owner Manual

Click here for Warranty Information

Click here for Grill Dimension Drawings

Click here for Grill Cart Dimensions Drawings

Order now with free shipping!

American Made Grills Encore 54 Inch Hybrid Freestanding Grill
Model  ENC54
Material 304 Stainless Steel 
Fuel Type Natural Gas or Propane
Hybrid Fuel System Multi-Fuel Tray (Wood or Charcoal)
Configuration Freestanding
Primary Color Stainless Steel
Dimensions
  • Width: 108"
  • Height: 57.635"
  • Depth: 27.009"
Number of Burner 8 Burners
Total BTUs 176,000
Grill Grate Type 9-Gauge Reversible Grill Grates
Total Grilling Area 1105 Sq In
Warming Rack Included
Warming Rack Type 2-Position Adjustable Warming Rack
Ignition Type (Primary Ignition) Flame Thrower
Flash Tubes (Secondary Ignition) Yes
Infrared Backburner None
Grilling Lights Yes, Internal & External
Internal Grilling Lights Three (3) Built-In Halogen Lights
Exterior Grilling Lights Blue LED Lights on Gas Knobs
Grill Hood Type 16-Gauge Double-Lined Hood
Spring Assisted Hood Yes
Thermometer Analog
Heat Zone Separators Yes
Gas Hose Included Yes
Drop-In Infrared Main Burner Included
Grate Lifting Tool Included
Built-in Grill Cover Included
Stainless Steel Griddle Plate Included
Fuel kit (Wood & Charcoal) Included
Leather Gloves Included
Rotisserie Kit Included
Grill Number of Drawers Five (5)
Cutting Board Included
Rear, Side, & Bottom Ventilation Included
Foldable Stainless Steel Shelf Included
Grill Cart Wheels Four (4) Locking and Non-Locking Caster Wheels
Made in the USA Yes

This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

Shipping & Delivery Details

Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our mail.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

E. No Re-stocking Fees

For our products, there is no Restocking Fee.

F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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    American Made Grills Encore 54 Inch Hybrid Freestanding Grill

    Key Features

      • Hybrid 14-gauge multi-fuel tray system allows you to use charcoal, lump charcoal, wood chunks, or gas for authentic BBQ flavors and versatility.
      • 304 stainless steel construction for ultimate durability against weather, rust, and extreme grilling heat. 
      • 16-gauge double-lined grill hood maintains consistent grilling temperature and prevents discoloration from high-heat cooking.
      • Spring-assisted grill hood for easy lifting while you grill.
      • 14 gauge 304 stainless steel burners with 176,000 BTUs of total grilling power for high grilling and consistent grilling temp across your entire cooking surface. 
      • Spacious 1,687 sq. inch grill surface for multiple dishes simultaneously or up to 60 burgers simultaneously.
      • Adjustable two-position warming rack allowing you to move and grill larger BBQ masterpieces. 
      • Heavy-duty 9-gauge v-shaped cooking grates give you the perfect sear or reverse to the flat side for more delicate foods,
      • Heat zone separators allow you to cook various dishes at once at different temperatures.
      • 12-gauge 304 stainless steel burner covers to protect your burners from grease and food. 
      • Easy-clean drip pan with a drainage system for easy grease cleaning up reducing flare-ups.
      • Flame thrower ignition for a safe and reliable start every time.
      • Built-in bright halogen lights for safe grilling at night. 
      • Blue LED gas knob lights for a sleek professional look in your outdoor kitchen. 
      • Enormous grill cart with gas storage, two accessory drawers with soft-closing drawers, heavy-duty caster wheels, a foldable shelf, and a cutting board for ultimate versatility while grilling. 
      • Includes: Rotisserie kit with built-in storage, heavy-duty grill cover, grill grate lifting tool, stainless steel griddle, drop-in infrared burner (22,000 BTUs), leather gloves, fuel kit (wood & charcoal), & care kit
      • Made in the USA with a Gold Standard warranty. 

    Multi-Fuel Grilling Tray System For Ultimate Grilling Versatility 

    The American Made Grills Encore 54 Inch Hybrid Freestanding Grill is an exceptional choice for those who are looking for outdoor grilling versatility and premium high performance in their outdoor cooking. The Encore hybrid 14-gauge multi-fuel tray system is a standout feature, allowing you to use charcoal, lump charcoal, wood chunks, or gas. On top of your high-performance burner sits stainless steel trays that allow you to use wood or charcoal along with your gas for authentic BBQ flavors right on your grill. Add apple wood to your chicken or charcoal to your ribeye steak for authentic great-tasting BBQ classics.

    Hybrid Grill That is Built To Last with 304 Stainless Steel Construction

    The American Made Grills Encore 54 Inch Hybrid Freestanding Grill is built from top to bottom with 304 stainless steel. Designed to withstand whatever Mother Nature throws its way with its rust resistance durable stainless steel construction. This premium built-in grill gives you ultimate durability against all four seasons, rust, and extreme grilling heat.  The durability doesn't stop there, featuring a 16-gauge double-lined grill hood that not only maintains a consistent grilling temperature but also prevents discoloration from high-heat cooking. No more struggling to keep your grill at the perfect temperature on those cold days, Amercian Made Grills has you covered with the insulated stainless steel grill hood. For convenience, the grill features a spring-assisted grill hood, making lifting easy while you manage your grilling tasks.

    V-Shaped Grill Grates for Grilling Versatility

    Heavy-duty 9-gauge v-shaped cooking grates are specially designed for versatility while you cook. The reversible 9-gauge V-shaped cooking grates on the American Made Grills Encore 54 Inch Hybrid Freestanding Grill are designed to provide a versatile cooking surface. The V shape helps to channel drippings away from the food, reducing flare-ups and creating an appealing sear. By being reversible, these grates offer the flexibility to choose between the V-shaped side for the perfect sear on your steak or the flat side for more delicate foods, providing an enhanced grilling experience with customized cooking options. They can be reversed to the flat side for more delicate foods, offering versatility in your cooking techniques. Your grilling surface gives you enormous space with a 1,687 sq. inch grill surface. Giving you ample space to cook multiple dishes simultaneously or grill up to 60 burgers at once. This spacious area makes the grill ideal for large gatherings, ensuring everyone's meal is ready together. Above your enormous grilling surface stretches an adjustable two-position warming rack. This feature enhances the grill's flexibility, allowing you to move and grill larger BBQ masterpieces with ease. Whether you're cooking a large roast or multiple racks of ribs, this adjustable warming provides the space and heat control needed.

    176,000 BTUs of High-Performance Grilling Power

    Featuring eight (8) 14 gauge 304 stainless steel burners that deliver a powerful 176,000 BTUs of total grilling power (22,000 BTUs per burner). This high level of heat ensures consistent temperatures across your entire enormous cooking surface, ideal for achieving perfect grilling results every time. Whether you grilling low and slow or searing the perfect pork chop, this high-performance grill has you covered. Each high-performance burner is equipped with heat zone separators. This grill features heat zone separators which allow you to cook various dishes at different temperatures simultaneously. Simmer your veggies on low heat on your griddle plate, sear your steak in the center at high heat, and cook your burger at mid-temperature simultaneously with the separate heat zones. Each burner features 12-gauge 304 stainless steel burner covers that protect your burners from grease and food particles, prolonging the life of your grill and ensuring consistent performance.

    Safe and Reliable Flame Thrower Ignition System

    For convenience and safety, the grill includes a flame thrower ignition for a reliable start. The flame thrower ignition on American-made grills uses a piezo spark to light a concentrated flow of gas, creating a reliable method for igniting the grill. This system shoots a flame directly beside the burner, ensuring efficient and consistent ignition for a safe and reliable start every time. Thanks to the three (3) built-in bright halogen lights, grilling doesn't have to end when the sun goes down. These lights ensure safe grilling at night, allowing you to see your cooking area clearly and continue the enjoyment of outdoor cooking even after dark. The blue LED gas knob lights add a sleek, professional look to your outdoor kitchen. Not only do they enhance visibility but also contribute to the overall stylish appearance of your grill.

    Enormous Grill Cart Storage

    Your Encore Grill Cart gives you all the storage and space you need when grilling. Situated on four (4) locking and non-locking caster wheels, this large grill cart has easy mobility around the patio or backyard. On the side of your grill, American Made Grills gives a folding stainless steel shelf for an expanded grilling area. when finished grilling, simply fold your shelf down and store it safely. the right side of your grill cart features a built-in cutting board for easy prepping while you grill making your grill cart versatile and fully functional. Below your cutting board are three (3) accessory storage drawers with soft-closing drawer glides for effortless opening and closing. Storge your grill utensils and tools right in your grill cart for easy access within arms reach. On the bottom of your grill cart is two (2) large storage drawer with stainless steel fuel dividers for safe storage of your gas. To add to its safety American Made Grills provides side, read, and bottom ventilation to prevent gas build-up from occurring giving safe grilling all the time. 

    Grilling Accessories - Over $1,200+ in Added Value

    The Encore grill comes with a comprehensive kit including a rotisserie kit, heavy-duty grill cover, grate lifting tool, stainless steel griddle, drop-in infrared burner, leather gloves, fuel kit (wood & charcoal), and a care kit. These accessories enhance your grilling experience, offering everything you need to master the art of outdoor cooking. Proudly made in the USA and backed by a Gold Standard warranty, this grill not only represents American craftsmanship but also guarantees long-term satisfaction and peace of mind.

    Lifetime Warranty

    American Made Grills offers a Gold Standard Lifetime Warranty that covers manufacturing defects, stainless steel materials, cooking grates, burners, burner covers, valves, flame tamers, heat zone separators, temperature gauges, hood springs, and briquette systems. Additionally, all other components, such as LED bulbs, wire harnesses, switches, power source wires, transformers, and interior halogen light wires and bulbs, are covered under a three (3) year warranty. Labor is not included in the warranty.

    Manufacturers Information

    Click here for the Owner Manual

    Click here for Warranty Information

    Click here for Grill Dimension Drawings

    Click here for Grill Cart Dimensions Drawings

    Order now with free shipping!

    American Made Grills Encore 54 Inch Hybrid Freestanding Grill
    Model  ENC54
    Material 304 Stainless Steel 
    Fuel Type Natural Gas or Propane
    Hybrid Fuel System Multi-Fuel Tray (Wood or Charcoal)
    Configuration Freestanding
    Primary Color Stainless Steel
    Dimensions
    • Width: 108"
    • Height: 57.635"
    • Depth: 27.009"
    Number of Burner 8 Burners
    Total BTUs 176,000
    Grill Grate Type 9-Gauge Reversible Grill Grates
    Total Grilling Area 1105 Sq In
    Warming Rack Included
    Warming Rack Type 2-Position Adjustable Warming Rack
    Ignition Type (Primary Ignition) Flame Thrower
    Flash Tubes (Secondary Ignition) Yes
    Infrared Backburner None
    Grilling Lights Yes, Internal & External
    Internal Grilling Lights Three (3) Built-In Halogen Lights
    Exterior Grilling Lights Blue LED Lights on Gas Knobs
    Grill Hood Type 16-Gauge Double-Lined Hood
    Spring Assisted Hood Yes
    Thermometer Analog
    Heat Zone Separators Yes
    Gas Hose Included Yes
    Drop-In Infrared Main Burner Included
    Grate Lifting Tool Included
    Built-in Grill Cover Included
    Stainless Steel Griddle Plate Included
    Fuel kit (Wood & Charcoal) Included
    Leather Gloves Included
    Rotisserie Kit Included
    Grill Number of Drawers Five (5)
    Cutting Board Included
    Rear, Side, & Bottom Ventilation Included
    Foldable Stainless Steel Shelf Included
    Grill Cart Wheels Four (4) Locking and Non-Locking Caster Wheels
    Made in the USA Yes

    This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

    Shipping & Delivery Details

    Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

    Estimated Delivery Time

    Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

    Freight Shipment Specifics

    The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

    For Scheduled Delivery

    Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

    For Non-Scheduled Deliveries

    Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

    Dispatch Timeframe

    Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

    Change of Address

    Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

    Cancellations

    You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

    Parcels Damaged in Transit

    If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

    If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

    BBQ Kitchen Pros Return Policy

    At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

    30 Day Returns

    We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

    Return Shipping

    We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

    To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

    Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

    Damaged Items

    If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

    Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

    Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

    We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

    A. 30 Day Return Policy

    We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

    B. Easy Return Process

    To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    Items that are not eligible for return include the following:

    Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

    C. Damaged & Wrong Products & Issues

    Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
    To return your product, you should contact our mail.
    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    D. Exchanges

    We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

    E. No Re-stocking Fees

    For our products, there is no Restocking Fee.

    F. Refunds

    We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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