Placeholder Alfresco 30 Inch Stainless Steel Built-In Gas Griddle w/ Marine Armour — BBQ Kitchen Pros
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Expertise You Can Trust: Family-Operated with 20 Years of Experience
Expertise You Can Trust: Family-Operated with 20 Years of Experience

Alfresco 30 Inch Stainless Steel Built-In Gas Griddle - AXE-30GT With Marine Armour

$6,448.50
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Alfresco 30 Inch Stainless Steel Built-In Gas Griddle With Marine Armour


Key Features

    • Dual 18SR U-burners with 37,600 BTUs total give you a wide temperature range for outdoor griddle cooking versatility. 
    • Marine Armour gives you maximum outdoor protection against harsh weather, oxidation, UV, staining, and saltwater corrosion. 
    • Commercial stainless steel with heli-arc welded seams for ultimate durability against weather, all four seasons, rust, and high-heat outdoor cooking. 
    • 3/8-Inch solid stainless steel surface for durability and even heat distribution across your entire griddle surface.  
    • 468 square inch griddle surface for ample cooking space to handle multiple dishes or large gatherings. 
    • Two separate temperature-controlled zone cooking surfaces give you two temperature zones for cooking multiple dishes at once. 
    • Full-length grease trough with pull-out grease tray below for easy grease cleaning and clean food.
    • Rear venting for easy heat exhausts away from you while you cook up griddle masterpieces. 
    • Amber LED lighting on the gas control panel to pair perfectly with Alfresco Grills and Alfresco Side Burners.
    • 110V electronic ignition for a safe, reliable start every time. 
    • Stainless steel lid is included for superior protection when not in use. 

Alfresco Gas Griddle With Spacious Cooking Surface

The Alfresco 30 Inch Stainless Steel Built-In Gas Griddle With Marine Armour is a top-tier choice for anyone serious about outdoor cooking, offering unparalleled versatility and durability. Have breakfast, lunch, and dinner right in your outdoor kitchen, this wide 30-inch width is perfect for handling multiple dishes at once or large family and friends gatherings. Featuring a 27 1/2" (W) x 17" (D) cooking surface with 468 square inches of griddle cooking space. Easy, cook your chicken and steak with your veggies on the side for your world-famous fajitas. Your cooking surface is made to last with a 3/8-inch solid stainless steel surface. This thick surface ensures long-lasting durability against wear and tear. In addition, this thick stainless steel griddle surface is designed for even heat distribution across the entire griddle, eliminating hot spots and ensuring perfectly cooked food every time. Alfresco has built this gas griddle to last with commercial stainless steel with heli-arc welded seams construction. The griddle is built to withstand anything Mother Nature has in store. This commercial-grade stainless steel provides protection against weather, all four seasons, and ultimate rust protection, guaranteeing outdoor cooking griddling for your year to come.

Alfresco Teppanyaki Griddle U-Burners Features 37,600 BTUs of Power

At the core of this griddle are the dual 18SR U-burners, giving you a total of 37,600 BTUs. This powerful burner setup provides a wide temperature range, allowing you to crank up the heat to sear your steak or cook low and slow while you simmer your veggies. The U-shaped burner design gives you multiple fuel ports that provide heat to every inch of your griddle surface evenly. Whether you're searing steaks, cooking pancakes, or preparing a stir-fry, these burners ensure consistent and precise heat distribution.  Alfresco gives you two separate temperature-controlled zone cooking surfaces. This allows you to cook multiple dishes at different temperatures simultaneously, significantly enhancing the versatility of your outdoor cooking. Cook your eggs on one side while you cook hash browns on the other side at their ideal temperatures. On the front of your griddle is a full-length grease trough with a convenient pull-out grease tray that simplifies cleanup and ensures your food is free from excess grease. Cook safely and eat clean with this grease management system. Alfresco continues with its safety features with Rear venting. Designed to direct heat exhaust away from you while cooking with its rear location. This enhances the safety and comfort of your grilling experience, allowing you to focus on creating griddle masterpieces without the discomfort of facing direct heat.

Electronic Ignition For a Safe And Reliable Start Every Time

Adding to its appeal, the griddle includes Amber LED lighting on the gas control panel. This feature not only looks great, but also pairs perfectly with Alfresco Grills and Alfresco Side Burners, creating a cohesive and stylish look in your outdoor kitchen. Equipped with a 110V electronic ignition, the griddle ensures a safe and reliable start every time. This system adds convenience and peace of mind, allowing you to ignite the griddle effortlessly. Both require an electrical outlet for a power supply. Your griddle comes equipped with an 8ft electrical cord, giving you the freedom to place your griddle in the perfect location with room to spare for power. Lastly, the griddle comes with a stainless steel cover, providing superior protection when not in use. This cover shields the griddle from the elements, ensuring it remains clean and ready for your next culinary adventure. The Alfresco 30-inch Stainless Steel Built-In Gas Griddle With Marine Armour is the perfect addition to your outdoor cooking, giving you instant versatility. 

Marine Armour Ceramic Coating for Superior Marine Environment Protection

 Marine Armour is the revolutionary new ceramic coating solution specially designed to enhance and protect your outdoor appliances for a lifetime. This innovative clear, liquid ceramic coating is a game-changer for anyone who loves outdoor cooking and entertainment. Crafted to guard against any outdoor environment, Marine Armour gives you superior protection against harsh weather, oxidization, UV rays, staining, and saltwater corrosion. Its unique formulation, when applied, transforms into a glass-like coating that effectively resists solvents, acids, and alkalis. This means that your grill, accessories, and outdoor refrigeration units are shielded against staining, ageing, and minor scuff marks, while maintaining their pristine condition for longer.

Outdoor living spaces are constantly exposed to dirt, contaminants, and the relentless forces of nature. These elements can cause irreversible damage to your outdoor surfaces. Marine Armour steps in as a protective barrier, filling even the tiniest pores on these surfaces and creating a non-absorbent, glass-like finish. This ensures that no matter the weather or environmental conditions, your outdoor cooking area remains unblemished and easy to maintain. Application of Marine Armour is a hand-applied, four-step process that, with just once-a-year maintenance, offers a lifetime of protection for your outdoor cooking products.


Manufacturer Information

Click here for the Care & Use Manual

Click here for the Spec Sheet

Click here for Warranty Information


Warranty

Alfresco proudly offers a Lifetime Warranty on all Stainless Steel Burners and Stainless Steel components. Additionally, we provide a comprehensive two-year warranty covering all parts and labor, ensuring peace of mind and reliable service. Labor is included exclusively within this two-year warranty period. For complete details of our warranty coverage, please refer to the manufacturer’s manual.


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Alfresco 30 Inch Stainless Steel Built-In Gas Griddle With Marine Armour

Models (SKU)

Configuration Built-In
Fuel Type Natural Gas (NG) or Propane (LP)
Collection ALXE
Exterior Material 304 Stainless Steel 
Marine Armour Ceramic Coating Included
Width 30"
Depth 26.69"
Height 12.88"
Cut Out Width 29 1/4"
Cut Out Depth 22 3/4"
Cut Out Height 10 1/4"
Weight 127 lbs
Burner Material 18-SR Stainless Steel + Titanium
Number of Burners 2 Burners
Burner Type 18SR - Accufire Heat System U-Burners
Total BTUs Per Burner 18,800 BTUs
Total Grilling BTUs 37,600 BTUs
Griddle Cooking Surface Material Stainless Steel
Griddle Cooking Surface Thickness 3/8"
Cooking Grid Dimensions 27 1/2" (W) x 17" (D)
Main Grilling Area 468 Sq. Inches
Heat Zones Included
Number of Heat Zones 2
Full-Length Grease Trough Included
Full-Length Grease Pull-Out Drawer Included
Rear Exhaust Venting
Included
Rear Exhaust Venting Dimensions 27 1/2" (W) x 1 3/4" (D)
Primary Ignition Type Push Button Ignition
Primary Ignition Power Source 110V AC
Secondary Ignition System None
Stainless Steel Cover Included
Thermometer None
Grill Lights Exterior Lighting Included
Exterior Lighting Type Amber LED Lights on Gas Controls (Requires 110V Electrical Plug-in)
Interior Lighting Type Dual Built-In Halogen Lights (Requires 110V Electrical Plug-in)
Made in the USA Yes


This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

Shipping & Delivery Details

Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our mail.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

E. No Re-stocking Fees

For our products, there is no Restocking Fee.

F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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    Alfresco 30 Inch Stainless Steel Built-In Gas Griddle With Marine Armour


    Key Features

      • Dual 18SR U-burners with 37,600 BTUs total give you a wide temperature range for outdoor griddle cooking versatility. 
      • Marine Armour gives you maximum outdoor protection against harsh weather, oxidation, UV, staining, and saltwater corrosion. 
      • Commercial stainless steel with heli-arc welded seams for ultimate durability against weather, all four seasons, rust, and high-heat outdoor cooking. 
      • 3/8-Inch solid stainless steel surface for durability and even heat distribution across your entire griddle surface.  
      • 468 square inch griddle surface for ample cooking space to handle multiple dishes or large gatherings. 
      • Two separate temperature-controlled zone cooking surfaces give you two temperature zones for cooking multiple dishes at once. 
      • Full-length grease trough with pull-out grease tray below for easy grease cleaning and clean food.
      • Rear venting for easy heat exhausts away from you while you cook up griddle masterpieces. 
      • Amber LED lighting on the gas control panel to pair perfectly with Alfresco Grills and Alfresco Side Burners.
      • 110V electronic ignition for a safe, reliable start every time. 
      • Stainless steel lid is included for superior protection when not in use. 

    Alfresco Gas Griddle With Spacious Cooking Surface

    The Alfresco 30 Inch Stainless Steel Built-In Gas Griddle With Marine Armour is a top-tier choice for anyone serious about outdoor cooking, offering unparalleled versatility and durability. Have breakfast, lunch, and dinner right in your outdoor kitchen, this wide 30-inch width is perfect for handling multiple dishes at once or large family and friends gatherings. Featuring a 27 1/2" (W) x 17" (D) cooking surface with 468 square inches of griddle cooking space. Easy, cook your chicken and steak with your veggies on the side for your world-famous fajitas. Your cooking surface is made to last with a 3/8-inch solid stainless steel surface. This thick surface ensures long-lasting durability against wear and tear. In addition, this thick stainless steel griddle surface is designed for even heat distribution across the entire griddle, eliminating hot spots and ensuring perfectly cooked food every time. Alfresco has built this gas griddle to last with commercial stainless steel with heli-arc welded seams construction. The griddle is built to withstand anything Mother Nature has in store. This commercial-grade stainless steel provides protection against weather, all four seasons, and ultimate rust protection, guaranteeing outdoor cooking griddling for your year to come.

    Alfresco Teppanyaki Griddle U-Burners Features 37,600 BTUs of Power

    At the core of this griddle are the dual 18SR U-burners, giving you a total of 37,600 BTUs. This powerful burner setup provides a wide temperature range, allowing you to crank up the heat to sear your steak or cook low and slow while you simmer your veggies. The U-shaped burner design gives you multiple fuel ports that provide heat to every inch of your griddle surface evenly. Whether you're searing steaks, cooking pancakes, or preparing a stir-fry, these burners ensure consistent and precise heat distribution.  Alfresco gives you two separate temperature-controlled zone cooking surfaces. This allows you to cook multiple dishes at different temperatures simultaneously, significantly enhancing the versatility of your outdoor cooking. Cook your eggs on one side while you cook hash browns on the other side at their ideal temperatures. On the front of your griddle is a full-length grease trough with a convenient pull-out grease tray that simplifies cleanup and ensures your food is free from excess grease. Cook safely and eat clean with this grease management system. Alfresco continues with its safety features with Rear venting. Designed to direct heat exhaust away from you while cooking with its rear location. This enhances the safety and comfort of your grilling experience, allowing you to focus on creating griddle masterpieces without the discomfort of facing direct heat.

    Electronic Ignition For a Safe And Reliable Start Every Time

    Adding to its appeal, the griddle includes Amber LED lighting on the gas control panel. This feature not only looks great, but also pairs perfectly with Alfresco Grills and Alfresco Side Burners, creating a cohesive and stylish look in your outdoor kitchen. Equipped with a 110V electronic ignition, the griddle ensures a safe and reliable start every time. This system adds convenience and peace of mind, allowing you to ignite the griddle effortlessly. Both require an electrical outlet for a power supply. Your griddle comes equipped with an 8ft electrical cord, giving you the freedom to place your griddle in the perfect location with room to spare for power. Lastly, the griddle comes with a stainless steel cover, providing superior protection when not in use. This cover shields the griddle from the elements, ensuring it remains clean and ready for your next culinary adventure. The Alfresco 30-inch Stainless Steel Built-In Gas Griddle With Marine Armour is the perfect addition to your outdoor cooking, giving you instant versatility. 

    Marine Armour Ceramic Coating for Superior Marine Environment Protection

     Marine Armour is the revolutionary new ceramic coating solution specially designed to enhance and protect your outdoor appliances for a lifetime. This innovative clear, liquid ceramic coating is a game-changer for anyone who loves outdoor cooking and entertainment. Crafted to guard against any outdoor environment, Marine Armour gives you superior protection against harsh weather, oxidization, UV rays, staining, and saltwater corrosion. Its unique formulation, when applied, transforms into a glass-like coating that effectively resists solvents, acids, and alkalis. This means that your grill, accessories, and outdoor refrigeration units are shielded against staining, ageing, and minor scuff marks, while maintaining their pristine condition for longer.

    Outdoor living spaces are constantly exposed to dirt, contaminants, and the relentless forces of nature. These elements can cause irreversible damage to your outdoor surfaces. Marine Armour steps in as a protective barrier, filling even the tiniest pores on these surfaces and creating a non-absorbent, glass-like finish. This ensures that no matter the weather or environmental conditions, your outdoor cooking area remains unblemished and easy to maintain. Application of Marine Armour is a hand-applied, four-step process that, with just once-a-year maintenance, offers a lifetime of protection for your outdoor cooking products.


    Manufacturer Information

    Click here for the Care & Use Manual

    Click here for the Spec Sheet

    Click here for Warranty Information


    Warranty

    Alfresco proudly offers a Lifetime Warranty on all Stainless Steel Burners and Stainless Steel components. Additionally, we provide a comprehensive two-year warranty covering all parts and labor, ensuring peace of mind and reliable service. Labor is included exclusively within this two-year warranty period. For complete details of our warranty coverage, please refer to the manufacturer’s manual.


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    Alfresco 30 Inch Stainless Steel Built-In Gas Griddle With Marine Armour

    Models (SKU)

    Configuration Built-In
    Fuel Type Natural Gas (NG) or Propane (LP)
    Collection ALXE
    Exterior Material 304 Stainless Steel 
    Marine Armour Ceramic Coating Included
    Width 30"
    Depth 26.69"
    Height 12.88"
    Cut Out Width 29 1/4"
    Cut Out Depth 22 3/4"
    Cut Out Height 10 1/4"
    Weight 127 lbs
    Burner Material 18-SR Stainless Steel + Titanium
    Number of Burners 2 Burners
    Burner Type 18SR - Accufire Heat System U-Burners
    Total BTUs Per Burner 18,800 BTUs
    Total Grilling BTUs 37,600 BTUs
    Griddle Cooking Surface Material Stainless Steel
    Griddle Cooking Surface Thickness 3/8"
    Cooking Grid Dimensions 27 1/2" (W) x 17" (D)
    Main Grilling Area 468 Sq. Inches
    Heat Zones Included
    Number of Heat Zones 2
    Full-Length Grease Trough Included
    Full-Length Grease Pull-Out Drawer Included
    Rear Exhaust Venting
    Included
    Rear Exhaust Venting Dimensions 27 1/2" (W) x 1 3/4" (D)
    Primary Ignition Type Push Button Ignition
    Primary Ignition Power Source 110V AC
    Secondary Ignition System None
    Stainless Steel Cover Included
    Thermometer None
    Grill Lights Exterior Lighting Included
    Exterior Lighting Type Amber LED Lights on Gas Controls (Requires 110V Electrical Plug-in)
    Interior Lighting Type Dual Built-In Halogen Lights (Requires 110V Electrical Plug-in)
    Made in the USA Yes


    This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

    Shipping & Delivery Details

    Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

    Estimated Delivery Time

    Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

    Freight Shipment Specifics

    The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

    For Scheduled Delivery

    Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

    For Non-Scheduled Deliveries

    Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

    Dispatch Timeframe

    Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

    Change of Address

    Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

    Cancellations

    You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

    Parcels Damaged in Transit

    If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

    If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

    BBQ Kitchen Pros Return Policy

    At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

    30 Day Returns

    We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

    Return Shipping

    We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

    To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

    Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

    Damaged Items

    If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

    Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

    Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

    We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

    A. 30 Day Return Policy

    We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

    B. Easy Return Process

    To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    Items that are not eligible for return include the following:

    Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

    C. Damaged & Wrong Products & Issues

    Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
    To return your product, you should contact our mail.
    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    D. Exchanges

    We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

    E. No Re-stocking Fees

    For our products, there is no Restocking Fee.

    F. Refunds

    We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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